Claims Analyst (Disability and Critical Illness)

Build the future with us

Are you driven by analysis and problem-solving and eager to contribute to the purpose of a company that aims to help its clients feel confident and secure about their future?
As a Claims Analyst (Disability and Critical Illness), you will play a key role in handling claims that require in-depth analysis. You will be responsible for reviewing and approving disability and critical illness claim files.

This position is a great opportunity to showcase your skills and fully realize your potential within a caring and trustworthy company. Here, people and their development are at the heart of our priorities, fostering an environment that encourages collaboration and innovation.

What you’ll accomplish with us

As a Claims Analyst (Disability and Critical Illness), you’ll be at the core of our mission. Here are the main responsibilities:

• Dive into disability and critical illness claim files to extract all relevant details;

• Provide appropriate follow-ups, in writing or by phone, to claimants and partners;

• Draft denial letters with tact and precision and make denial calls;

• Continuously develop your skills and knowledge;

• Maintain clear and effective communication with clients to meet their needs.

What could accelerate your success in this role

We’re looking for someone who:

• Holds a college diploma or bachelor’s degree related to the health field;

• Is recognized for teamwork, customer service, and the ability to navigate ambiguity;

• Demonstrates strong analytical and synthesis skills and can work under pressure;

• Possesses solid decision-making abilities;

• Shows autonomy and organizational skills;

• Has advanced proficiency in French, as the role involves analyzing claims and performing written and telephone follow-ups with French-speaking clients, hospitals, and collaborators daily;

• Has advanced proficiency in English, as the role involves analyzing claims and performing written and telephone follow-ups with English-speaking clients, hospitals, and collaborators daily;

• Is highly familiar with the GREG system.

Why you’ll love working with us

• A work environment where learning and development merge with a collective pursuit of excellence;

• A healthy, safe, fair, and inclusive environment where potential can be freely expressed and developed;

• The opportunity to work in a hybrid environment, supported by flexibility and access to inspiring and innovative workspaces;

• Competitive benefits: Flexible group insurance, competitive pension plan, stock purchase plan, vacation and wellness/personal development days, telemedicine, employee and family assistance program, ergonomic furniture program, performance bonus, discounts on iA products, and much more!

Apply now and get ahead of your career, where your talent really belongs!

Still unsure about applying? At iA, we believe in potential and value diverse experiences. If this role inspires you, go ahead and apply – your place might be with us, and we want to get to know you!