Senior Administrative Support Clerk

Build the Future With Us

Are you driven by rigorous administrative support and eager to contribute to the purpose of a company that aims to help its clients feel confident and secure about their future? As a Senior Administrative Support Clerk, you will play a key role in ensuring the smooth flow of daily operations, meeting service standards, and actively supporting the Group Insurance team in a high‑volume environment.

This position is a great opportunity to showcase your skills and fully realize your potential within a caring and trustworthy company. Here, people and their development are at the heart of our priorities, fostering an environment that encourages collaboration and innovation.

What You Will Accomplish With Us

As a Senior Administrative Support Clerk, you will be at the core of our mission. Your main responsibilities are presented in two areas:

Operational Support

• Open, monitor, and close short‑term and long‑term disability claims, including the setup of direct deposits;

• Manage the department’s administrative documents and communications (scanning, filing, managing shared inboxes, and incoming and outgoing mail);

• Perform financial operations related to files (invoice payments, deposits, preparation, distribution, and follow‑up of cheques).

Team Support

• Train and support new colleagues to facilitate their onboarding and skills development;

• Act as a subject‑matter resource and reference for the team by responding to operational questions;

• Support the team lead in distributing and prioritizing work based on volumes and service deadlines;

• Take ownership of more complex files or situations requiring judgment and expertise;

• Participate in special projects, including innovation, optimization, and process modernization initiatives.

What Could Accelerate Your Success in This Role

We are looking for someone who:

• Holds a relevant post‑secondary diploma or has a minimum of three years of relevant experience, ideally in a structured administrative or operational environment (insurance, finance, or complex administrative services);

• Has an intermediate level of English proficiency, as the role requires daily written communication with unilingual English‑speaking clients, as well as written and verbal communication with unilingual English‑speaking colleagues;

• Is recognized for their rigor, strong attention to detail, and reliability;

• Stands out for excellent prioritization skills and respect for service deadlines;

• Demonstrates a strong ability to support a team, act as an operational reference, and show a pedagogical approach;

• Is known for strong communication and collaboration skills, with a clear customer‑service orientation.

Why you’ll love working with us

• A work environment where learning and development merge with a collective pursuit of excellence;

• A healthy, safe, fair, and inclusive environment where potential can be freely expressed and developed;

• The opportunity to work in a hybrid environment, supported by flexibility and access to inspiring and innovative workspaces;

• Competitive benefits: Flexible group insurance, competitive pension plan, stock purchase plan, vacation and wellness/personal development days, telemedicine, employee and family assistance program, ergonomic furniture program, performance bonus, discounts on iA products, and much more!

Apply now and get ahead of your career, where your talent really belongs! 

Still unsure about applying?

At iA, we believe in potential and value diverse experiences. If this role inspires you, go ahead and apply – your place might be with us, and we want to get to know you!