Team Lead, Contract Administration

Build the future with us

Are you driven by a mission to support clients so they feel confident and secure about their future, and eager to contribute to the purpose of a caring and trustworthy organization? As Team Leader, Contract Administration, you will play a key role in managing your team’s day-to-day operations to ensure quality, efficiency, and adherence to deadlines in file processing.

This position offers a great opportunity to showcase your leadership skills by acting as a hands-on leader, subject matter resource, and liaison between the team, management, and internal partners. You will actively contribute to achieving operational objectives, continuous process improvement, and employee development, within an environment where people and their growth are at the heart of priorities, fostering collaboration and innovation.

What you’ll accomplish with us

As a Team Leader, Contract Administration, you will be at the core of our mission. Your main responsibilities will include:

• Plan, coordinate, and oversee the team’s daily activities to ensure service levels and timelines are met.

• Manage workload distribution, priorities, and adjustments based on volumes, absences, and operational needs.

• Monitor performance indicators, analyze variances, and implement required corrective actions.

• Take ownership of complex files and escalation cases, and ensure their resolution in collaboration with the relevant partners.

• Ensure the rigorous application of applicable policies, procedures, and business rules.

• Guide, engage, and support team members by acting as a hands-on coach and providing regular, constructive feedback.

• Identify training needs, participate in onboarding new employees, and support skills development.

• Contribute to continuous process improvement and collaborate on cross-functional projects with management and partner teams.

What could accelerate your success in this role

We’re looking for someone who:

• Is recognized for excellent organizational, planning, and priority management skills, as well as rigor and a strong focus on quality and internal customer service.

• Stands out for mobilizing leadership, a coaching- and collaboration-oriented approach, and the ability to positively influence the team.

• Demonstrates strong analytical skills, problem-solving abilities, and sound decision-making in a constantly evolving operational environment.

• Is recognized for very strong communication skills, both written and verbal, as well as adaptability and a strong sense of accountability.

• Holds a college or university degree in a relevant field and has significant experience in contract administration or a similar operational environment, including experience in team coordination, functional leadership, or a reference role (important asset).

• Has an advanced level of proficiency in English and in French, as the role requires regular collaboration with internal partners, partner teams, and management in the context of operational management, complex file handling, escalation situations, cross-functional projects, and operational communications.

Why you’ll love working with us

• A work environment where learning and development merge with a collective pursuit of excellence.

• A healthy, safe, fair, and inclusive environment where potential can be freely expressed and developed.

• The opportunity to work in a hybrid environment, supported by flexibility and access to inspiring and innovative workspaces.

• Competitive benefits: Flexible group insurance, competitive pension plan, stock purchase plan, vacation and wellness/personal development days, telemedicine, employee and family assistance program, ergonomic furniture program, performance bonus, discounts on iA products, and much more!

Apply now and get ahead of your career, where your talent really belongs! 

Still unsure about applying?

At iA, we believe in potential and value diverse experiences. If this role inspires you, go ahead and apply – your place might be with us, and we want to get to know you!