TO FILE A COMPLAINT

Important

We invite you to consult the “Contact us” section if you wish to request information, a document or information related to a claim or share comments.

What is a complaint?

A complaint expresses a concern or dissatisfaction with our services or a product we offer, and indicates your expectation that we take steps to resolve the issue.

Please be assured that every complaint we receive is handled promptly, fairly and as quickly as possible.

To learn more about our complaints handling process, please refer to the Summary of our Complaint Handling Policy.

To file your complaint

Your contact information

Contract/policy/certificate number

Claim number

First name

Last name

Phone number

Main number

Ext. (optional)

Address

E.g.: 1-304 Joliette Street, Quebec QC, J6E 2X9

Number

Street

Apartment

City

Location

Postal code

Complaint details

Type of product concerned

Describe clearly and precisely the situation that has led you to file a complaint

Please include, if possible: all the facts or events related to your complaint, the dates or periods concerned, the persons or departments involved, and the steps already taken, if any.

Please let us know what action(s) you would like us to take to address your complaint

If necessary, please attach any documents in support of your complaint

.doc, .docx, .pdf, .xls, .txt, .rtf, .jpg, .jpeg and .png

300 MB limit per document

In submitting this information, you agree that iA Financial Group may collect, use or share your personal information to address your complaint. To learn more, please refer to the iA Financial Group Privacy Notice.