Accessibility

Accessible Customer Service Policy

This policy establishes practices and procedures for the provision of goods and services to people with disabilities in accordance with the accessibility standards for customer service under the Accessibility for Ontarians with Disabilities Act, 2005 (the “AODA”) and similar applicable accessibility legislation in other Canadian jurisdictions. IA Financial Group recognizes its obligations under accessibility legislation and supports the goal of striving towards accessibility.

Integrated Standards Policy

This policy establishes practices and procedures in the areas such as communications, websites, training and employment in accordance with the Integrated Accessibility Standards Regulation under the Accessibility for Ontarians with Disabilities Act, 2005 (the “AODA”). iA Financial Group recognizes its obligations under accessibility legislation and supports the goal of striving towards accessibility.

Accessible Format Request

Documents found on our websites are available in accessible formats. To request information in an alternative format, please contact us with the accessibility request form.

Accessible format request form

eSSENTIAL Accessibility™

Industrial Alliance and its subsidiaries are committed to digital accessibility, and to conforming to the Web Content Accessibility Guidelines (WCAG) 2.0, Level AA and complying with the Accessibility for Ontarians with Disabilities Act (AODA) Standards for Accessible Design, and other applicable regulations.

To accomplish this, we have partnered with eSSENTIAL Accessibility to administer our accessibility program and oversee its governance. Their accessibility program evaluates and audits our digital products on an ongoing basis in accordance with best practices and is supported by a diverse team of accessibility professionals, including users of assistive technologies.

The platform, moreover, goes beyond minimum compliance requirements by making an assistive CX technology application (click the icon below) available for free to users who have trouble typing, gesturing, moving a mouse, or reading.

Notice to end-users

“Industrial Alliance and eSSENTIAL Accessibility are independent companies and therefore Industrial Alliance is not responsible for any damages or losses that could result, directly or indirectly, in whole or in part, from downloading any eSSENTIAL Accessibility software.”