Accessibility at iA
Our commitment to accessibility
iA Financial Group and its subsidiaries (collectively the “iA Group of Companies”, “we” or “us”) strive to provide goods and services that respect the dignity and independence of people with disabilities. We are committed to giving people with disabilities the same opportunity to access our goods and services and to benefit from those services, in a timely manner and in the same place and in a similar way as other customers. As part of this commitment, we will work to comply with our obligations under the Accessibility for Ontarians with Disabilities Act, The Accessibility for Manitobans Act, and similar applicable accessibility legislation in other Canadian jurisdictions (collectively, “Accessibility Legislation”).
The iA Group of Companies is engaged with stakeholders for the betterment of individuals and the community. Our commitment to respecting and promoting human rights is not only reflected in our organizational practices, but also in our social contributions. We continually engage with our community with the goal of actively contributing in a positive way and creating a cascade of sustainable actions.
Positive work environment
The iA Group of Companies supports and celebrates diversity through our Diversity and Inclusion Policy Statement. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnicity, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family status or physical or mental disability. Our goal is to ensure that each individual is treated with respect and integrity. We are committed to providing all employees with a dignified and respectful work environment.
Accessible employment standards
As part of our commitment to a positive work environment, we will develop accessible processes to comply with applicable employment standards under Accessibility Legislation in the following areas:
- Recruitment and selection of individuals with disabilities
- Information about available supports
- Accessible formats and communication support for disabled employees, upon request
- Accommodation and return-to-work plans
- Performance management
- Career development and advancement
Individual employee accommodation plans
Processes for the development of documented individual accommodation plans for employees will include the following elements:
- Involvement in the development of a written plan
- Consideration of the disability on an individual basis
- Seeking out, as may be required, medical or other expert opinions on accommodation needs
- Consideration of how other representatives or agents may be involved in the process
- A commitment to protect personal information within the process
- Establishment of a regular review process as needed
- Communication of the plan in an accessible format, where requested.
Return to work process
The development of a return-to-work process for employees who have been absent due to their disability and require accommodation to return to work will include the following elements:
- Developing a written plan that outlines the steps required to help facilitate the return to work.
- Ensuring that any return-to-work plan takes into consideration an individual accommodation plan, where one exists.
Accessible customer service
We are committed to meeting our obligations for accessible customer service in accordance with Accessibility Legislation. This includes the following:
Service animals and support persons
We are committed to accommodating persons with disabilities accompanied by a service animal in areas open to the public and third parties. If a person with a disability is accompanied by a service animal, he or she will have access to all goods and services offered by us, unless the animal is excluded by another law.
If a person with a disability wants to benefit from the goods and services offered by us and must be accompanied by a support person, we will ensure that both persons can enter our premises together and that the person with a disability can have access to his or her support person while on our premises.
We will allow the use of assistive devices necessary to access our goods and services.
If we charge an admission fee for a support person to attend an event or function on our premises, we will ensure that notice of the fee, if any, to the support person is given in advance.
We will incorporate accessibility features if we are designing, procuring or acquiring self-service kiosks.
Notice of temporary disruption
We will notify customers of any planned or unplanned temporary disruptions to its facilities or services normally used by persons with disabilities. The notice of disruption may include the reasons for the disruption, the expected duration of the disruption and the alternative facilities or services that will be provided, if any.
We are committed to providing training in accordance with Accessibility Legislation, including employees, volunteers, those involved in developing our accessibility policies and procedures and service providers who provide services on our behalf. Training will include the following:
- the requirements of applicable Accessibility Legislation
- the requirements of applicable human rights codes in regard to persons with disabilities
- how to provide accessible customer service including how to interact and communicate with people with various types of disabilities
- this policy and changes to this policy
Accessible information and communications
We are committed to meeting the communication needs of individuals with disabilities. We will aim to provide people with disabilities with appropriate accessible formats or communication aids in accordance with Accessibility Legislation, when requested. Otherwise, we will work with the individual to find a solution that takes into account the person’s disability. In addition, our websites and their content are designed to meet standards for web accessibility, as required, in accordance with the applicable requirements of Accessibility Legislation.
Accessible public space design
We are committed to meeting the standards for the design of public spaces in accordance with our obligations under Accessibility Legislation.
Multi-year accessibility plan
We have established a multi-year accessibility plan in accordance with Accessibility Legislation. The purpose of the plan is to demonstrate the steps we are taking to remove barriers to accessibility while ensuring compliance with the standards set out in that Legislation. The plan can be found here and will be reviewed and updated at least once every five (5) years.
Feedback & questions
Feedback including questions, concerns or complaints regarding this policy, or in regard to the manner in which we provide accessible customer service, can be provided in writing, by email, by phone or via another accessible format, when requested due to a disability. As part of the feedback process, we will review any complaints related to accessible customer service or this policy in a thorough and timely manner.
Feedback for Industrial Alliance Insurance and Financial Services Inc.
Industrial Alliance Insurance and Financial Services Inc.
1080 Grande Allée West
PO Box 1907, Station Terminus
Quebec City, Quebec G1K 7M3
Feedback for iA Auto Finance
iA Auto Finance
1303 North Service Road East
Oakville, Ontario L6H 1A7
Feedback for IA Clarington Investments Inc.
Compliance Officer IA Clarington
522 University Ave.
Toronto, Ontario M5G 1Y7
Feedback for PPI Management Inc.
PPI Management Inc.
2235 Sheppard Avenue East
Toronto, Ontario M2J 5B5
Feedback for Investia Financial Services Inc.
Chief Compliance Officer
Investia Financial Services Inc.
1080 Grande Allée West, PO Box 1907, Station Terminus
Quebec City, Quebec G1K 7M3
Feedback for Living Benefits
The Excellence Life Insurance Company
5055 Métropolitain Blvd. East, Suite 202
Montreal, Quebec H1R 1Z7
Feedback for iA Private Wealth
Chief Compliance Officer
iA Private Wealth
522 University Ave., Suite 900
Toronto, Ontario M5G 1Y7
Feedback for WGI Manufacturing Inc. (WGI)
WGI Manufacturing Inc.
3 Pullman Court
Toronto, Ontario M1X 1E4
This policy and any related documents are available upon request and can also be provided to an individual in an appropriate format that takes into account their disability and accessibility needs.