Make a Claim
What type of insurance do you have?
Accelerated life insurance benefit: This benefit is paid when the insured is still alive and is used to obtain an advance on their life insurance benefit. To qualify, the insured must have been diagnosed with a terminal illness with a life expectancy of 24 months or less.
Accident insurance: To make a claim under an Accifamily, Accigroup or Accigroup Plus policy.
Exception drug authorization claims are related to the personalized coverage program obtained through MRa.
Creditor insurance obtained through a vehicle dealership: To make a claim for life, critical illness or disability insurance.
CloseLife insurance: To make a claim following the death of an insured.
Disability insurance: To make a claim in the event of work stoppage caused by disability, except for coverage obtained through a vehicle dealership. Coverage may be for illness, accident or both. Claims may be made for the following types of disability coverage:
- — Replacement of lost income
- — Debt coverage (e.g.: mortgage)
- — Company overhead expense coverage
- — Waiver of insurance premiums or contributions in the event of disability
Critical illness insurance: To make a claim in the event of a critical (or life-threatening) illness diagnosis. The number of illnesses covered varies based on the insurance policy, and definitions for each illness are specified in the policy. Partial benefits may cover certain non-life-threatening illnesses.
Accident and hospitalization: To make a claim for the following types of coverage:
- — Accidental fracture, except for Accifamily and Peek-a-Boo insurance
- — Accidental dismemberment or loss of use of a limb
- — Hospitalization or home health care expenses
- — Paramedical costs resulting from an accident
Other claims
HelpContact your financial security advisor
Your advisor will guide you through the claims process to make things as simple as possible.
You can find your advisor’s name and phone number on your documents related to your insurance contract, such as your transaction confirmation or contract specifications, or by logging in to My Client Space.
Log in to My Client SpaceTrack a claim
This tool allows you to efficiently track your claim using a number that is sent to you as soon as the claim is submitted.
Track a claimGroup insurance
- Travel insurance
- Paramedical and vision care
- Medical devices and expenses
- Prescription drugs
- Dental care
- Health spending account, wellness account
- Disability
- Critical illness, death, accidental dismemberment
For more information on the coordination of benefits
Consult the Coordination of benefits brochure
To find out what coverage your plan provides
Consult the Your coverage section or your group insurance booklet in My Client Space or in the iA Mobile app.
Sign in to My Client SpaceCoverage purchased at vehicle dealership
Special markets
- Accident Reimbursement (medical/dental)
- Accidental Death and Dismemberment, Loss of Use
- Critical Illness
- Disability, Waiver of Premium & Weekly Accident Indemnity
- Life Insurance
- Travel Medical (Out of Province/Out of Country)
- Provincial health insurance plan (for international students & foreign workers)
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