Agency Support Agent

Build Your Future With Us

Are you driven by customer service, teamwork, and supporting the sales force, and would like to contribute to an organization whose purpose is to ensure clients feel confident and secure about their future? As an Agency Support Agent, you will play a key role in the smooth operation of agency activities by providing essential support to clients, the sales force, and the management team.

This position offers a great opportunity to showcase your administrative and interpersonal skills in a dynamic, people-centered, and constantly evolving environment where collaboration and professional development are key priorities.

What You Will Accomplish With Us

As an Agency Support Agent, you will be at the heart of our mission. Your main responsibilities will include:

• Welcoming and assisting clients, in person or over the phone, while delivering a professional and positive experience;

• Ensuring clear communication and effective collaboration with the sales force, and directing requests to the appropriate resources as needed;

• Providing administrative support to the sales force, including support related to representative changes, incoming transfers, advisor movements, compensation inquiries, career development processes, administrative expense entries, and orders for customized products;

• Contributing to contracting activities, as well as to the onboarding, integration, and departure processes for advisors;

• Supporting the Agency Director in their Cabinet role, including organizing agency activities, managing schedules, preparing meetings, compiling reports, and performing various administrative follow-ups;

• Participating in the agency’s administrative management, including documentation, maintaining required agency registers, managing office facilities, mail, and office supplies;

• Performing any other tasks or ad hoc mandates assigned by management.

What Could Accelerate Your Success in This Role

We are looking for someone who:

• Is recognized for their excellent customer service skills and ability to listen to client needs;

• Stands out for their communication skills and strong interpersonal abilities;

• Demonstrates a high level of autonomy, attention to detail, and strong organizational skills;

• Shows a proactive attitude, a positive team spirit, and strong adaptability to change;

• Holds a Diploma of Vocational Studies (DEP) in Secretarial Studies, an AEC in Office Automation, or a related field;

• Has relevant experience in administrative support or customer service.

• Has full professional proficiency in French (spoken and written), as the role is performed primarily in French

• Intermediate level of proficiency in English is required, as the individual will occasionally interact with English-speaking internal or external partners in the course of their duties.

Why You Will Enjoy Working With Us

• A work environment where learning and development are at the heart of a collective pursuit of excellence;

• A healthy, safe, equitable, and inclusive workplace where everyone can fully develop their potential;

• A 100% on-site position within a dynamic and evolving agency, with a stable 35-hour workweek, from Monday to Friday, 8:30 a.m. to 4:30 p.m.;

• Competitive benefits, including flexible group insurance, a retirement plan, an employee share purchase plan, vacation and wellness days, telemedicine, an employee and family assistance program, performance bonuses, discounts on iA products, and more.

Apply Now and Take the Next Step in Your Career, Where Your Talent Truly Matters!

Hesitant to Apply?

At iA, we believe in potential and value diversity of experience. If this role inspires you, we encourage you to apply—your place may be with us, and we would be happy to get to know you!