Associate Director – HR Technology Solutions Operations

Job Title

Associate Director – HR Technology Solutions Operations

Build the future with us

Are you driven by the optimization of HR technology solutions and eager to contribute to the purpose of a company that aims to help its clients feel confident and secure about their future? As a Associate Director – HR Technology Solutions Operations, you will play a key role in overseeing the team responsible for ensuring the stability, compliance, quality, and continuous evolution of HR technology solutions.

This position is a great opportunity to showcase your skills and fully realize your potential within a caring and trustworthy company. Here, people and their development are at the heart of our priorities, fostering an environment that encourages collaboration and innovation.

What you’ll accomplish with us

As a Associate Director – HR Technology Solutions Operations, you’ll be at the core of our mission. Here are the main responsibilities:

• Supervise, coach, and engage a team of technicians and junior professionals responsible for HR systems operations, fostering a collaborative and high-performing work environment. (25%)

• Plan, organize, and prioritize all operational activities, including incidents, requests, maintenance, minor enhancements, and compliance. (20%)

• Ensure governance of enhancement requests by providing the required arbitration, facilitating alignment mechanisms, and ensuring understanding and buy-in from internal partners. (15%)

• Define and monitor performance indicators, formulate recommendations, and implement corrective actions to optimize operations. (15%)

• Contribute to departmental governance and planning by participating in management meetings, strategic discussions, and continuous improvement of internal processes. (10%)

• Ensure ongoing systems compliance and adherence to organizational practices, including audits, least-privilege access, and risk management. (5%)

• Coordinate activities with IT teams, particularly for technical requests, major incidents, and fixes, acting as a key liaison between stakeholders. (5%)

• Manage operational follow-ups with vendors and ensure contract renewals. (5%)

What could accelerate your success in this role

We’re looking for someone who:

• Is known for their mobilizing leadership style, with the ability to develop talent and foster a collaborative culture focused on service excellence and results.

• Stands out for their political acumen and the ability to influence effectively within a matrix environment, supported by clear and structured communication.

• Demonstrates strong capabilities in priority management and problem-solving, supported by excellent organization and a solution-oriented approach.

• Is recognized for their understanding of technology processes, enabling effective team leadership and process governance; ITIL certification is considered an asset.

• Has a minimum of 3 to 5 years of experience in people management or coordination of operational activities, along with demonstrated experience in enterprise system operations, including formal change management and production deployment processes.

• Experience in configuring HR systems (Workday is an asset).

• Holds a bachelor’s degree in management, information technology, human resources, or a related field.

• Advanced proficiency in both French and English, as the role requires daily oral and written interaction with vendors and with both English- and French-speaking teams within the Talent and Culture Vice Presidency (VPTC).

Why you’ll love working with us

• A work environment where learning and development merge with a collective pursuit of excellence.

• A healthy, safe, fair, and inclusive environment where potential can be freely expressed and developed.

• The opportunity to work in a hybrid environment, supported by flexibility and access to inspiring and innovative workspaces.

• Competitive benefits: Flexible group insurance, competitive pension plan, stock purchase plan, vacation and wellness/personal development days, telemedicine, employee and family assistance program, ergonomic furniture program, performance bonus, discounts on iA products, and much more!

Apply now and get ahead of your career, where your talent really belongs! 

Still unsure about applying?

At iA, we believe in potential and value diverse experiences. If this role inspires you, go ahead and apply – your place might be with us, and we want to get to know you!