Mechanical Warranty Claims Adjuster

Permanent, full-time position, 35 hours/week (7 hours/day).
Call center open from 7:00 a.m. to 8:00 p.m. to cover pan-Canadian time zones.
Rotating shifts based on operational needs: 10:00 a.m.–6:00 p.m. / 11:00 a.m.–7:00 p.m. / 12:00 p.m.–8:00 p.m.
Hybrid work model: mandatory in-office presence during training (Brossard or Québec), then 2 days per month.

Build the future with us

Are you driven by supporting partners and clients and eager to contribute to the mission of a company dedicated to ensuring its clients feel confident and secure about their future? As a Mechanical Warranty Claims Adjuster, you will play a key role in analyzing, processing, and settling warranty claims from across Canada.

This position is a great opportunity to showcase your skills and fully leverage your potential within a caring and trustworthy organization. Here, people and their development are at the heart of our priorities, fostering an environment that encourages collaboration and innovation.

What you’ll accomplish with us
As a Mechanical Warranty Claims Adjuster, you will be central to our mission. Your main responsibilities will include:

• Analyzing and adjudicating mechanical warranty claims for various types of vehicles (automobiles, RVs, trailers, motorcycles, ATVs, marine products).

• Processing claims, determining eligibility, and authorizing repairs in accordance with active contracts.

• Assigning inspectors when required and identifying abusive or potentially fraudulent claims.

• Communicating decisions to claimants and answering questions regarding coverage or the claims process.

• Calculating and issuing required payments.

• Following up on files and collaborating closely with internal teams.

• Managing level 1 complaints and escalating those requiring higher-level follow-up.

• Performing any other duties assigned by management.

What could accelerate your success in this role

We’re looking for someone who:

• Holds a college degree or an Attestation of College Studies in mechanics, or any other relevant training related to the field.

• Has experience in mechanics or technical analysis (recent graduates will also be considered).

• Is recognized for strong analytical skills and attention to detail.

• Stands out for the ability to manage multiple tasks simultaneously.

• Demonstrates strong proficiency with technological tools and data-entry software.

• Has an advanced level of English, as the role requires daily communication with dealerships, partners, and repair shops located elsewhere in Canada.

• Has an advanced level of French, as the role requires daily communication with dealerships, partners, and repair shops located elsewhere in Canada.

Why you’ll love working with us

• A work environment where learning and development merge with a collective pursuit of excellence.

• A healthy, safe, fair, and inclusive environment where potential can be freely expressed and developed.

• The opportunity to work in a hybrid environment, supported by flexibility and access to inspiring and innovative workspaces.

• Competitive benefits: Flexible group insurance, competitive pension plan, stock purchase plan, vacation and wellness/personal development days, telemedicine, employee and family assistance program, ergonomic furniture program, performance bonus, discounts on iA products, and much more!

Apply now and get ahead of your career, where your talent really belongs! 

Still unsure about applying?

At iA, we believe in potential and value diverse experiences. If this role inspires you, go ahead and apply – your place might be with us, and we want to get to know you!