Assistant Director, Administration Support – Group Savings and Retirement

Assistant Director, Administration Support – Group Savings and Retirement

Build the future with us

Would you like to contribute to an organization that places trust, rigor, and customer experience at the heart of its priorities?
As Assistant Director, Administration Support – Group Savings and Retirement, you will play a key role in overseeing the day-to-day operations related to the administration of group retirement and savings plans, while directly influencing team performance and the satisfaction of clients and business partners across the country.

This position offers an excellent opportunity to leverage your leadership, continuous improvement, and collaboration skills within a people‑centric, dynamic, and evolving environment.

What you will accomplish with us

As Assistant Director, you will be at the center of our mission. Your main responsibilities will include:

• Managing a national team composed of group savings and retirement plan sponsor support teams, administrative support teams, and retirement plan administration advisors

• Ensuring effective planning and allocation of resources based on projects, operational priorities, and business objectives

• Maintaining a collaborative work environment that fosters learning, knowledge sharing, and employee engagement

• Promoting a high‑quality client experience while ensuring compliance with service standards, timelines, and legislative requirements

• Ensuring the achievement of performance, productivity, and process quality objectives

• Authorizing and approving transactions carried out by team members

• Collaborating with managers and partners to align processes, business decisions, policies, and procedures

• Participating in recruitment, employee development, and performance evaluation

• Contributing to the development of team expertise in retirement plan administration

Continuous improvement and projects

• Participating in improvement initiatives identified by management and the business line

• Actively supporting continuous improvement initiatives using Lean tools

• Ensuring effective operational meetings (DMS, scrums) and promoting team accountability in problem‑solving

• Designing and contributing to the development of work tools that enhance efficiency and quality

Client and partner relationships

• Developing and maintaining strong business relationships with clients as well as internal and external partners

• Preparing for and participating in client visits and partner meetings

• Being proactive in understanding needs and gathering feedback

What could accelerate your success in this role

We are looking for someone who:

• Is recognized for strong people management and employee engagement skills

• Demonstrates rigor, leadership, and a strong sense of accountability

• Shows excellent organizational and decision‑making abilities

• Has a client‑centric and continuous improvement mindset

• Holds a bachelor’s degree in administration, accounting, finance, or another relevant field

• Has 6 to 8 years of relevant experience, including at least 2 years in people management

• Has an advanced level of proficiency in French, both spoken and written

• Has an advanced level of proficiency in English, as the role involves coaching and managing a unilingual English‑speaking team based in Toronto, including weekly communications, follow‑up meetings, and operational supervision

• Knowledge of group savings and retirement products and applicable legislation is considered an asset

Why you will enjoy working with us

• A work environment focused on learning, collaboration, and collective excellence

• A healthy, safe, equitable, and inclusive workplace

• A hybrid work model supported by flexibility and inspiring spaces

• Competitive benefits including flexible group insurance, pension plan, virtual healthcare, employee and family assistance program, wellness days, performance bonus, and more

Apply now

Take charge of your career—where your talent truly matters.

Hesitating to apply?

We believe in potential and value diverse career paths. If this role inspires you, we encourage you to apply—you may belong with us.

This position is also posted in Ontario.

The typical hiring range for this position is $100,000 to $125,000 per year. The base salary offered may vary depending on knowledge, skills, years of experience, and internal equity associated with the role. At iA, we are committed to offering a fair, equitable, and market‑based compensation structure. Our market data is reviewed annually to reflect current market conditions.

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