Case Manager

Job Title

Case Manager

Build the future with us

You are driven by customer service and disability case management and want to contribute to the purpose of a company that strives to ensure its clients feel confident and secure about their future? As a Case Manager, you will play a key role in assessing, managing, and following disability claims to support fair, well‑informed, and contract‑compliant decisions.

This position represents a great opportunity to showcase your skills and fully leverage your potential within a caring and reliable organization. Here, people and their development are at the heart of our priorities, fostering an environment that encourages collaboration and innovation.

What you’ll accomplish with us

As a Case Manager, you’ll be at the core of our mission. Here are the main responsibilities:

• Being responsible for your portfolio of disability claims, from intake to the end of the claims process;

• Assessing disability benefit claims and determining eligibility while considering medical information, contractual provisions, and gathering additional information to support informed decision‑making;

• Communicating with insured members, plan participants, healthcare professionals, other service providers, and various levels of government, in writing, by email, by phone, and by fax, to obtain missing information, whether medical or non‑medical;

• Developing and implementing a structured case management plan;

• Assessing and identifying non‑medical factors and functional limitations that may impact the duration of disability and facilitating return‑to‑work initiatives in collaboration with a rehabilitation team;

• Determining a gradual return‑to‑work plan in collaboration with the attending physician, the participant, and the policyholder, as required;

• Handling sensitive calls from dissatisfied or upset callers related to decisions involving denial of benefits.

What could accelerate your success in this role

We’re looking for someone who:

• Is recognized for strong analytical abilities and sound professional judgment;

• Stands out for their verbal and written communication skills;

• Demonstrates excellent organizational skills and the ability to manage priorities effectively;

• Is known for their customer‑focused mindset and collaborative approach;

• Has a positive attitude and the ability to work in a fast‑paced and demanding environment;

• Has 2 to 3 years of experience in case management, disability insurance, or a related field (healthcare, human resources);

• Has an advanced level of proficiency in both French and English, as the role requires written and verbal communication, document analysis, and collaboration with French‑ and English‑speaking clients, participants, healthcare professionals, and external partners on a frequent and daily basis.

Why you’ll love working with us

• A work environment where learning and development merge with a collective pursuit of excellence;

• A healthy, safe, fair, and inclusive environment where potential can be freely expressed and developed;

• The opportunity to work in a hybrid environment, supported by flexibility and access to inspiring and innovative workspaces;

• Competitive benefits: Flexible group insurance, competitive pension plan, stock purchase plan, vacation and wellness/personal development days, telemedicine, employee and family assistance program, ergonomic furniture program, performance bonus, discounts on iA products, and much more!

Apply now and get ahead of your career, where your talent really belongs! 

Still unsure about applying?

At iA, we believe in potential and value diverse experiences. If this role inspires you, go ahead and apply – your place might be with us, and we want to get to know you!