Director, Administrative Support and Transactions

Director, Administrative Support and Transactions

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Build the future with us

Are you a motivating leader driven by operational excellence and service quality? Are you comfortable working in a constantly evolving environment, where operational rigor must coexist with continuous improvement and the implementation of new platforms and systems? Do you find it rewarding to develop managers, engage teams, and ensure the performance of high-volume transactional operations on a national scale?

We are seeking a Director, Administrative Support and Transactions to lead transactional operations within the current operational environment, while ensuring a rigorous, structured, and secure coexistence with modernized solutions.

This role is critical to operational stability, business continuity, and the quality of the client experience in a context of ongoing transformation and modernization. Strongly focused on automation, efficiency, and process control, this position is a key pillar of sustainable performance and is directly aligned with the vision and strategic orientations of the Senior Management, Individual Insurance Administration.

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What you will accomplish with us

As Director, Administrative Support and Transactions, you will be at the heart of our mission.

Your main responsibilities will include:

• Lead, engage, and develop a management team responsible for the administration of individual insurance contracts nationwide, ensuring the performance, quality, and stability of transactional operations

• Oversee day-to-day operations while consistently ensuring compliance with service, quality, and productivity standards

• Develop, implement, and enforce policies, procedures, and service standards aligned with business strategy and organizational directions

• Ensure that existing processes deliver a high-quality experience that meets the expectations of agencies, advisors, and individual insurance clients

• Plan, organize, and manage departmental activities to achieve operational and strategic objectives

• Define, monitor, and analyze performance and management indicators to assess operational effectiveness, identify improvement opportunities, and ensure consistent quality levels

• Support competency development and employee engagement with a long-term sustainability mindset (training, coaching, career development, and succession planning)

• Operate in a transforming work environment marked by the implementation of new platforms and systems, and actively contribute to operational reflections, adjustments, and transition activities

• Work closely with transformation and modernization project teams to ensure a smooth coexistence between existing operations and new solutions, while minimizing impacts on operations and the client experience

• Communicate proactively and continuously with other divisional leaders and corporate services to foster alignment and collaboration

• Support and advise managers and teams in resolving complex situations, going beyond problem-solving to create added value and identify sustainable improvement opportunities

• Establish and maintain constructive, collaborative, and trust-based working relationships with all stakeholders

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What will help accelerate your success in this role

We are looking for someone who:

• Holds a bachelor’s degree in business administration, actuarial science, or a related discipline

• Has ten (10) years of relevant experience, including a minimum of three (3) years in a management role

• Has experience managing high-volume transactional operations (an asset)

• Has knowledge of individual insurance products (an asset)

• Demonstrates strong proficiency with Windows-based office tools

• Is fluent in French as the role requires daily communication, understanding of business issues, and presentations with unilingual french-speaking partners

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Why you will enjoy working with us

• A work environment where learning and development are combined with a collective pursuit of excellence

• A healthy, safe, equitable, and inclusive environment where potential can be fully expressed and developed

• The opportunity to work in a hybrid work environment, supported by flexibility and access to inspiring and innovative workspaces

• Competitive benefits, including flexible group insurance, a competitive pension plan, employee share purchase plan, vacation and wellness days, personal development support, telemedicine, employee and family assistance program, ergonomic furniture program, performance bonuses, discounts on iA products, and more

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Apply now and take the lead in your career—where your talent truly matters!

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Not sure whether to apply?

At iA, we believe in potential and value diverse experiences. If this role inspires you, we encourage you to apply—your place may be with us, and we want to get to know you!