Claims Assistant
- Employer: iA Financial Group
- Office: 988 Broadway West
- Location: Vancouver, British Columbia
- Job category: Claims - Life Generalist
- Job ID: JR10026005
- Job type: Temporary Job
- Apply before: 2026-04-10
Description
Job Title
Claims Assistant (6 month contract)
Build the future with us
As a Claims Assistant, you will play a key role in supporting the daily activities of our Claims team by ensuring the smooth flow of administrative operations and client communications. In this dynamic entry-level role, you will collaborate closely with Claims Analysts and other teams to process documentation, manage inquiries, and contribute to delivering a seamless experience to our clients. This position is ideal for someone who is organized, detail‑oriented, and eager to grow within a supportive environment.
This position is a great opportunity to showcase your skills and fully realize your potential within a caring and trustworthy company. Here, people and their development are at the heart of our priorities, fostering an environment that encourages collaboration and innovation.
What you’ll accomplish with us
As a Claims Assistant, you’ll be at the core of our mission. Here are the main responsibilities:
- Screen and distribute incoming emails to appropriate team members for follow‑up
- Sort, scan, and distribute incoming mail to Claims team members
- Print and prepare client correspondence generated through our document system
- Assemble and mail client packages with required forms or summaries
- Search internal systems for client information related to Returned Mail
- Contact clients to obtain updated addresses or payment information as needed
- Respond to client inquiries via email
- Update and verify cheque payment status
- Set up new claims for specific products
What could accelerate your success in this role
We’re looking for someone who:
- Is known for their strong routine‑oriented and organizational abilities.
- Stands out for their excellent customer service capabilities.
- Demonstrates strong collaborative working with teammates and cross‑functional partners.
- Is recognized for their basic PC skills (MS Word, Excel, Outlook; web‑based applications).
- Has 2-3 years of experience in insurance‑related or high‑volume customer service environment.
Why you’ll love working with us
- A work environment where learning and development merge with a collective pursuit of excellence;
- A healthy, safe, fair, and inclusive environment where potential can be freely expressed and developed;
- The opportunity to work in a hybrid environment, supported by flexibility and access to inspiring and innovative workspaces;
Apply now and get ahead of your career, where your talent really belongs!
Still unsure about applying?
At iA, we believe in potential and value diverse experiences. If this role inspires you, go ahead and apply – your place might be with us, and we want to get to know you!
*For positions posted in British Columbia:
The typical hiring range for this position is between 50,000 CAD and 55,000 CAD per year; the base salary offered may vary depending on knowledge, skills, years of experience, and internal equity related to the role. At iA, we are committed to offering a fair, equitable, and market-based compensation structure. Our market data is updated annually to reflect the most current market conditions.
Get ahead of your career, where your talent belongs
See why so many people choose iA!
Company Overview
iA Financial Group is the strength of a company with a human side, with its over 10,000 employees. Together, we have earned the trust of our more than five million clients and 50,000 advisors who have chosen us for their insurance, savings, and wealth management.
With over $235 billion in assets, we’re a key player in the financial services industry in Canada and the United States. The secret to our success? Investing in you, one person at a time. Because, for over 130 years, we have believed that it’s by supporting our employees and surrounding ourselves with the most reputable leaders in the industry, we will continue to innovate.
At iA, we’re invested in you.
Our commitment to Diversity and Inclusion
At iA Financial Group, we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability.
Please note that if you need help or assistance to make the recruitment process more accessible for you, write to us. Someone from our team will be happy to assist you.