Product Manager - Hub Salesforce

Job Title

Product Manager - Salesforce Hub

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Build the future with us

As Product Manager – Salesforce Hub, you will play a strategic role in the governance, evolution, and optimization of the Salesforce ecosystem at iA. You will be responsible for defining the vision, ensuring the consistency of solutions, and maximizing business value by orchestrating initiatives related to the various Salesforce platforms (Financial Services Cloud, Experience Cloud, Data Cloud, Marketing Cloud, etc.).

This position is a great opportunity to showcase your skills and reach your full potential within a caring and reliable company. Here, people and their development are at the heart of our concerns, fostering an environment conducive to collaboration and innovation.

What you will achieve with us

As Product Manager - Salesforce Hub, you will be at the heart of our mission. Here are the main responsibilities:

Strategic management and governance

• Oversee the functional evolution of the Salesforce ecosystem and define the Target State in collaboration with enterprise architects.

• Implement and operationalize the GCX Design Authority.

• Define standards, guidelines, and approval processes for the evolution of Salesforce applications.

• Participate in governance and accountability bodies (Salesforce QBR, Initiative Review, Design Authority).

Coordination and leadership

• Oversee the functional evolution of the Salesforce ecosystem and define the target state in collaboration with enterprise architects.

• Establish and operationalize the GCX Design Authority.

• Define standards, guidelines, and approval processes for the evolution of Salesforce applications.

• Participate in governance and accountability bodies (Salesforce QBR, Initiative Review, Design Authority).

Administration and financial monitoring

• Monthly monitoring of chargebacks and tracking of order forms.

• Review invoices and orchestrate transfers/purchases (swaps).

• Monitor KPIs (monthly savings) and manage limits/prices.

Technology watch and innovation

• Monitor the market (Dreamforce, Gartner, Salesforce trends).

• Centralize global indicators (KPIs, ROI, adoption, POC).

• Distribute release notes, publications, and Salesforce articles.

Support and vision

• Support sectors in the POC/Discovery phases.

• Define and manage skills development plans.

• Define the overall vision for the Salesforce roadmap, including future plans (AI playbook, Vision Board).

• Evaluate and integrate new products (e.g., Data Cloud).

• Participate in managing requests from sectors.

Communication and collaboration

• Establish and maintain effective communication with stakeholders.

• Ensure consistency in the implementation of the Salesforce Hub.

What could accelerate your success in this role

We are looking for someone with:

• In-depth knowledge of Salesforce solutions (Financial Services Cloud, Experience Cloud, Data Cloud, Marketing Cloud), including Salesforce certifications.

• Over 10 years of experience as a product owner or manager or in a similar role.

• A good understanding of agile frameworks (Scrum, SAFe, Kanban).

• Excellent communication, leadership, and collaboration skills.

• A strong customer focus and the ability to manage and anticipate customer needs to ensure optimal satisfaction.

• A visionary, change agent, and leader.

• The ability to work under pressure, identify priorities, and manage stress.

• Curious, independent, and constantly solution-oriented.

• Recognized as a team player.

• Advanced knowledge of English (bilingualism) as the person will be required to communicate daily with English-speaking customers across Canada via email and phone calls.

Why you'll love working with us

• A work environment where learning and development merge with a collective pursuit of excellence;

• A healthy, safe, equitable, and inclusive environment where potential can be freely expressed and developed;

• The opportunity to work in a hybrid work environment, supported by flexibility and access to inspiring and innovative workspaces. Competitive benefits: Flexible group insurance, competitive pension plan, stock purchase plan, vacation and wellness and personal development days, telemedicine, employee and family assistance program, ergonomic furniture program, performance bonuses, discounts on iA products, and more!

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Apply now and take control of your career where your talent really counts!

Not sure about applying?

At iA, we believe in potential and value diverse experiences. If this role inspires you, go ahead and apply—your place may be with us, and we want to get to know you!

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