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Auto Claim Adjuster

  • Employer: iA American Warranty, L.P.
  • Office: 15920 Addison Rd
  • City: Addison
  • Province: Texas
  • Job category: Not Evaluated (Job Family)
  • Job ID: JR10010198
  • Job type: Permanent Job Full time

Description

ESSENTIAL DUTIES

Outbound Calls and Screen Sales – 100%

  • Maintain knowledge of the various products offered.
  • Conduct outbound calls to consumers and use the materials/coaching provided to build value in the product.
  • Adhere to and properly execute the established sales process and lead our consumers through the purchasing process.
  • Protects the company’s values by keeping information confidential and ensuring proper compliance with all consumers and the information at hand.
  • Maintain consumer databases and files, displaying proficiency in company systems.
  • Meet production standards in sales, call volume, transfer rates, utilization and other performance metrics as communicated by the Sales Team Lead.
  • Be open and positively engaged in continuous training through coaching, monitoring sessions, and live interactions with Sales Team Leads and peer group.
  • Communicate clearly, stay focused, and engage with each consumer.
  • Display punctuality, organization, and the ability to multitask at all times, while maintaining a positive and team player attitude.
  • Partner with Sales Team Leads to implement various training programs and new processes and products.
  • Improves Sales Team Lead and team member performance by identifying and clarifying problems or issues in a timely manner.
  • Diligently perform other tasks and responsibilities as assigned.
  • Comply with all established and communicated Company policies and procedures.

EDUCATION, WORK EXPERIENCE AND TRAINING REQUIREMENTS

  • High School Diploma or equivalent
  • Previous telesales experience or relevant role
  • Strong computer literacy, phone, written and oral communication

Knowledge, Skill and Ability Requirements

  • Persistent, resilient attitude with a strong work ethic; provide a high level of work output; ability to work independently and research or resolve issues.
  • Excellent verbal and written communication skills.
  • Strong critical thinking skills.
  • A demonstrated ability to learn new products, systems, and procedures.
  • Proven ability to achieve department standards regarding deadlines with a high degree of quality and precision.

About Us

iA American is a wholly owned subsidiary of iA Financial Group, one of the largest insurance and wealth management groups in North America. In the last few years, iA American has been thoughtfully built by iA Financial Group through the acquisition of Innovative Aftermarket Systems (IAS), SouthwestRe, and Dealers Assurance Company (DAC). Our suite of products and services includes automotive protection packages, reinsurance options, dealer support, direct-to-consumer products, and in-house administration.

iA Financial Group is the fourth largest life and health insurance company in Canada and offers a wide range of products for all stages of life and to meet the needs of clients across its vast sales network. Founded in 1892, iA Financial Group’s stability and solidity make it an employer of choice that invests in its employees and their development over the long term.

Working Condition, Physical and Mental Requirements

Work is sedentary in nature and is performed in a traditional office environment within cubicles. Typically, the incumbent will sit comfortably while performing the work, with some walking, standing, bending and carrying of light items, such as papers, books, and files. Other physical demands in performing the essential functions of this position include: digital dexterity, hearing, seeing, and talking. Mental requirements include, but are not limited to, the ability to concentrate, take initiative, cope with stress, adapt, and stay alert in a business environment.

Important Note

This job description reflects a summary of the job and does not prescribe or restrict the responsibilities that may be assigned. This job description is subject to change at any time.


At iA, we invest,
in you.

Our employees are our best investment and we have much to offer them.


Company Overview

About

iA Financial Group is the strength of a company with a human side, with its over 8,000 employees. Together, we have earned the trust of our more than four million clients and 25,000 advisors who have chosen us for their insurance, savings, and wealth management.

With over $200 billion in assets and half a billion invested in technological innovation, we’re a key player in the financial services industry in Canada and the United States. The secret to our success? Investing in you, one person at a time. Because, for over 125 years, we have believed that it’s by supporting our employees and surrounding ourselves with the most reputable leaders in the industry, we will continue to innovate.

At iA, we’re invested in you.

Our commitment to Diversity and Inclusion

At iA Financial Group, we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability.

Please note that if you need help or assistance to make the recruitment process more accessible for you, please contact us here. Someone from our team will be happy to assist you.