Technical Analyst - Disability claims

Job Title

Technical Analyst - Disability claims (12 months contract)

Build the future with us

Are you driven by the insurance domain and eager to contribute to the purpose of a company that aims to help its clients feel confident and secure about their future? As a Technical Analyst - Disability claims, you will play a key role in assessing new disability claims by gathering and analyzing medical and non-medical information. You will ensure timely and accurate processing of claims, communicate decisions to clients, and manage benefit payments in accordance with QPAY criteria. This role requires strong analytical skills, empathy, and a commitment to delivering a smooth and professional client experience.

This position is a great opportunity to showcase your skills and fully realize your potential within a caring and trustworthy company. Here, people and their development are at the heart of our priorities, fostering an environment that encourages collaboration and innovation.

What you’ll accomplish with us As a Technical Analyst – Disability Claims, you’ll be at the core of our mission.

Here are the main responsibilities:

• Collect relevant medical and non-medical information by phone to support claim analysis.

• Evaluate new disability claims for eligibility, verify documentation, and follow up on missing information.

• Communicate claim decisions to clients via phone and written correspondence.

• Process and pay disability benefits in accordance with QPAY guidelines.

• Maintain accurate records and update client files using internal systems (e.g., Tide).

What could accelerate your success in this role

We’re looking for someone who:

• Is known for their strong ability to assess claims quickly using QPAY criteria.

• Stands out for their proficiency in interpreting contracts, clauses, and procedural documentation.

• Demonstrates strong and solid understanding of QuickPay criteria and exclusions (e.g., confirmed diagnosis, ongoing treatment).

• Is recognized for their skilled in processing payments and updating internal systems.

• Competent in drafting clear and professional letters and emails.

• Has 2-5 years of experience in administrative or finance domain.

• Advanced level of English and French, as the position involves participating in interviews with insurers in English and French, responding to emails, and drafting documentation in English and French with English- and French-speaking internal partners on a daily basis.

Why you’ll love working with us

• A work environment where learning and development merge with a collective pursuit of excellence;

• A healthy, safe, fair, and inclusive environment where potential can be freely expressed and developed;

• The opportunity to work in a hybrid environment, supported by flexibility and access to inspiring and innovative workspaces;

• Competitive benefits: Flexible group insurance, competitive pension plan, stock purchase plan, vacation and wellness/personal development days, telemedicine, employee and family assistance program, ergonomic furniture program, performance bonus, discounts on iA products, and much more!

Apply now and get ahead of your career, where your talent really belongs!

Still unsure about applying? At iA, we believe in potential and value diverse experiences. If this role inspires you, go ahead and apply – your place might be with us, and we want to get to know you!

The typical hiring range for this position is between 54,000 CAD and  60,000 CAD per year; the base salary offered may vary depending on knowledge, skills, years of experience, and internal equity related to the role. At iA, we are committed to offering a fair, equitable, and market-based compensation structure. Our market data is updated annually to reflect the most current market conditions.