Claims Administration Agent

Claims Administration Agent

Position Details:
Schedule: Monday to Thursday, 8:00 a.m. to 5:00 p.m., and Friday from 8:00 am to 2:30 pm. (40 hours)

Are you driven by by customer service, claims processing, and supporting policyholders and eager to contribute to the purpose of a company that aims to help its clients feel confident and secure about their future? As a Claims Administration Agent, you will play a key role in the accurate and efficient handling of claims, supporting clients with professionalism and empathy, while contributing to service quality and the organization’s reputation for excellence.

This position is a great opportunity to showcase your skills and fully realize your potential within a caring and trustworthy company. Here, people and their development are at the heart of our priorities, fostering an environment that encourages collaboration and innovation.

What you’ll accomplish with us

As a Claims Administration Agent, you’ll be at the core of our mission. Here are the main responsibilities:

• Handle client and supplier requests primarily by phone, delivering professional and courteous service.

• Analyze, assess, and manage claims related to mechanical protection plans, in accordance with established procedures.

• Provide excellent customer service by effectively answering questions and supporting clients throughout the entire claims process.

• Collaborate with suppliers and partners to ensure accurate and efficient handling of claims files.

What could accelerate your success in this role

We’re looking for someone who:

• Is known for their courtesy, excellent customer service mindset, and a positive attitude, even in crisis situations.

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• Stands out for their resourcefulness, strong active listening skills, and the ability to understand clients’ needs.

• Demonstrates strong reliability, a high sense of responsibility, and consistent attention to detail in their work.

• Is recognized for their knowledge of automotive parts, an important asset for the analysis and processing of claims.

• Has 3 to 5 years of experience in the customer service field, with a technical advisor profile.

• Holds a high school diploma or has training in mechanics (an asset).

• Intermediate level of French and English proficiency, as the role involves daily phone communication with French and English‑speaking clients and suppliers.

Why you’ll love working with us

• A work environment where learning and development merge with a collective pursuit of excellence.

• A healthy, safe, fair, and inclusive environment where potential can be freely expressed and developed.

• The opportunity to work in a hybrid environment, supported by flexibility and access to inspiring and innovative workspaces.

• Competitive benefits: Flexible group insurance, competitive pension plan, stock purchase plan, vacation and wellness/personal development days, telemedicine, employee and family assistance program, ergonomic furniture program, performance bonus, discounts on iA products, and much more!

 Apply now and get ahead of your career, where your talent really belongs! 

Still unsure about applying?

At iA, we believe in potential and value diverse experiences. If this role inspires you, go ahead and apply – your place might be with us, and we want to get to know you!