Bilingual Automobile Claims Adjuster

Build the future with us

Are you driven by customer service and interested in contributing to the mission of a company that strives to ensure its clients feel confident and secure about their future? As an Automobile Claims Adjuster, you will play a key role in supporting policyholders throughout every stage of the claims process.

The Assistance and Claims Vice‑Presidency is recognized for the priority it places on customer satisfaction and the continuous improvement of its processes. On the front line, you will directly help deliver a claims‑settlement experience that is humane, thorough, and positive. The Assistance and Claims team, bringing together Prysm and iAAH, is currently seeking candidates to join its team of automobile claims experts.

This position represents an excellent opportunity to showcase your skills and continue your professional development within a caring and trustworthy organization where people are at the heart of priorities.

What you’ll accomplish with us

As an Automobile Claims Expert, you will be at the heart of our mission. The main responsibilities include:

• Responding to inbound calls related to new claims and follow‑ups on existing files, representing approximately 50% of daily work time, in a call‑center environment.

• Analyzing, processing, and following up on automobile claims files, including managing received documents, evaluating information, and taking the required actions.

• Making outbound calls to insured clients and involved parties in order to obtain, validate, or clarify the information necessary for processing files.

• Working closely within a processing team composed of approximately 15 experts responsible for a shared pool of files, contributing to the completion of assigned tasks during dedicated periods.

• Actively participating in call handling for all teams during scheduled periods, in order to ensure efficient and consistent service for the entire clientele.

What could accelerate your success in this role

We’re looking for someone who:

• Is recognized for empathy, kindness, patience, and an excellent sense of customer service, combined with a positive attitude and strong open‑mindedness.

• Stands out for the ability to work effectively as part of a team, while demonstrating collaboration, respect, and professionalism.

• Demonstrates a strong ability to manage stress and priorities, while maintaining a well‑structured work approach in a high‑volume environment.

• Is recognized for analytical skills and sound judgment, enabling a clear understanding of situations, effective evaluation of information, and appropriate decision‑making.

• Has relevant education, either a high school diploma (DES) combined with a minimum of three years of work experience, a completed college diploma (DEC), or a university degree.

• Holding a claims adjuster licence issued by the AMF will be considered an asset.

• Has an advanced level of French proficiency, as the role requires handling phone calls from an French‑speaking clientele on a daily basis.

• Has an intermediate level of English proficiency, as the role requires handling phone calls from an English‑speaking clientele on a daily basis.

Why you’ll love working with us

• A work environment where learning and development merge with a collective pursuit of excellence.

• A healthy, safe, fair, and inclusive environment where potential can be freely expressed and developed.

• The opportunity to work in a hybrid environment, supported by flexibility and access to inspiring and innovative workspaces.

• Competitive benefits: Flexible group insurance, competitive pension plan, stock purchase plan, vacation and wellness/personal development days, telemedicine, employee and family assistance program, ergonomic furniture program, performance bonus, discounts on iA products, and much more!

Apply now and get ahead of your career, where your talent really belongs! 

Still unsure about applying?

At iA, we believe in potential and value diverse experiences. If this role inspires you, go ahead and apply – your place might be with us, and we want to get to know you!