IT Technician

Job Title

IT Technician

Location: iA Office in Vancouver

Build the future with us

Are you driven by information technology and eager to contribute to the purpose of a company that aims to help its clients feel confident and secure about their future? As an IT Technician, you will play a key role in delivering a high-quality, people-focused IT experience by providing hands-on, on-site technical support to users at our Vancouver office.

This position is a great opportunity to showcase your skills and fully realize your potential within a caring and trustworthy company. Here, people and their development are at the heart of our priorities, fostering an environment that encourages collaboration and innovation.

What you’ll accomplish with us

As an IT Technician, you’ll be at the core of our mission. Here are the main responsibilities:

• Welcome users at the IT service desk counter within iA offices, quickly assess their needs, and provide immediate, professional, and courteous on-site support.
• Assist users in person, gather feedback, and provide relevant advice on best practices for using tools, technologies, and IT services.
• Perform IT diagnostics, ensure rigorous follow-up with requesters, and aim to resolve issues efficiently within the assigned scope, minimizing escalation when possible.
• Handle IT support requests both on-site and through service management tools, ensuring timely and effective resolution.
• Install, configure, and handle company workstations, mobile devices, and IT accessories, while ensuring accurate updates to asset data, inventories, and documentation.
• Participate in supply and equipment management, including receiving, storage, and maintaining workstation staging and storage areas in good condition.
• Set up, operate, and dismantle audiovisual equipment for corporate events, and provide on-site technical support to organizers and presenters to ensure smooth execution.

What could accelerate your success in this role

We’re looking for someone who:

• Is known for their strong customer service skills, interpersonal abilities, collaborative mindset, and focus on continuous improvement, both in person and over the phone.
• Stands out for their excellent knowledge of office productivity tools and applications, including hardware, software, and online solutions.
• Demonstrates strong technical knowledge of Windows and Mac environments, as well as mobile devices (Android and iOS). Experience with Internet or telecommunications service providers is considered an asset.
• Is recognized for their willingness to learn and ability to evolve in a constantly changing technological environment.
• Has a minimum of 2 to 5 years of experience in IT support and a College diploma (DEC or AEC) in IT or equivalent (any relevant combination of training and experience will be considered).

Why you’ll love working with us

• A work environment where learning and development merge with a collective pursuit of excellence.
• A healthy, safe, fair, and inclusive environment where potential can be freely expressed and developed.
• The opportunity to work in a hybrid environment, supported by flexibility and access to inspiring and innovative workspaces.

• Competitive benefits: Flexible group insurance, competitive pension plan, stock purchase plan, vacation and wellness/personal development days, telemedicine, employee and family assistance program, ergonomic furniture program, performance bonus, discounts on iA products, and much more!

Apply now and get ahead of your career, where your talent really belongs! 

Still unsure about applying?

At iA, we believe in potential and value diverse experiences. If this role inspires you, go ahead and apply – your place might be with us, and we want to get to know you!

The typical hiring range for this position is between 58 422$ and 76 678$ CAD per year; the base salary offered may vary depending on knowledge, skills, years of experience, and internal equity related to the role. At iA, we are committed to offering a fair, equitable, and market-based compensation structure. Our market data is updated annually to reflect the most current market conditions.