Administrator, Life Events

Administrator, Life Events

Build the future with us

Are you driven by customer service and eager to contribute to the purpose of a company that strives to ensure its clients feel confident and secure about their future? As an Administrator, Life Events, you will play a key role in analyzing and processing requests related to Group Savings and Retirement plans.

This position represents a great opportunity to showcase your skills within a stimulating and constantly evolving work environment. At iA, people and their development are at the heart of our priorities, fostering a collaborative, respectful culture focused on continuous improvement.

What you will accomplish with us

As an Administrator, Life Events, you will be at the core of our mission. Your main responsibilities will include:

• Review death notifications and related documents for completeness and accuracy

• Analyse member accounts to determine beneficiary entitlements and applicable tax policies

• Analyse separation agreements and other legal documents and apply applicable legislation to process payments of pension divisions

• Apply applicable legislation and perform calculations related to the set up and ongoing payments of deaccumulation plans

• Analyse member plans to determine payments in cases of bankruptcy or seizure claims on accounts and apply applicable legislation

• Communicate with members/clients to request missing documentation or information

• Collaborate with internal teams (customer service, compliance or legal) in complex situations

• Process payments in multiple systems with accuracy whilst respecting the service levels of the team

• Issue tax slips in accordance with applicable legislation

• Perform peer-review of transactions for accuracy

Note: This position may involve occasional periods requiring overtime. For customer service positions, handling incoming calls is part of the role.

What could help accelerate your success in this role

We are looking for someone who:

• Demonstrates strong learning agility

• Has a good ability to manage stress in an evolving environment

• Shows a positive attitude and strong teamwork skills

• Is recognized for attention to detail, accuracy, and customer service orientation

• Holds a college diploma in financial services, administration, or any other equivalent combination of education and experience

• Has less than one year of relevant experience

• An intermediate level of English proficiency is required, as the individual will need to communicate verbally and in writing with external clients and partners on a regular basis.

Why you will enjoy working with us

• A work environment where learning and development align with a collective pursuit of excellence

• A healthy, safe, equitable, and inclusive workplace where everyone can thrive

• A hybrid work model that supports flexibility and access to inspiring workspaces

• Competitive benefits, including:
  flexible group insurance plans, a competitive retirement plan, employee share purchase plan, vacation and wellness days, telemedicine, employee and family assistance program, ergonomic furniture program, performance bonus, discounts on iA products, and more!

Apply now and take the next step in your career, where your talent truly matters!

Still hesitating to apply?

At iA, we believe in potential and value diverse experiences. If this role inspires you, go ahead and apply — your place may be with us, and we would love to get to know you!

The typical hiring range for this position is between CAD 47,544 and CAD 78,090 per year. The base salary offered may vary depending on job‑related knowledge, skills, years of experience, and internal equity. At iA, we are committed to offering a fair, equitable, and market‑based compensation structure. Our market data is updated annually to reflect the most current market conditions.