Bilingual Case Manager, Long‑Term Disability

Build the future with us

Are you driven by helping people feel confident and secure about their future and eager to contribute to a company whose mission is to support individuals at every stage of life? As a Bilingual Case Manager, Long‑Term Disability, you will play a key role in assessing disability claims and supporting participants throughout their recovery and return‑to‑work journey.

This position is a great opportunity to showcase your skills and fully realize your potential within a caring and trustworthy company. Here, people and their development are at the heart of our priorities, fostering an environment that encourages collaboration and innovation.

What you’ll accomplish with us

As a Bilingual Case Manager, Long‑Term Disability, you’ll be at the core of our mission. Here are the main responsibilities:

• Assess long‑term disability claims to determine eligibility for benefits based on medical information, contractual provisions, and internal policies;

• Conduct detailed telephone interviews to gather relevant medical and non‑medical information;

• Develop, implement, and actively manage individualized case management plans;

• Identify functional limitations and non‑medical factors impacting disability duration and support return‑to‑work initiatives in collaboration with rehabilitation partners;

• Coordinate and support gradual return‑to‑work plans with physicians, participants, and policyholders;

• Communicate effectively with policyholders, participants, health professionals, service providers, and government agencies through various communication channels;

• Manage complex and emotionally charged conversations related to claim decisions and benefit eligibility;

• Maintain accurate and up‑to‑date participant files in internal systems;

• Contribute to special projects and participate in meetings with clients and suppliers as required.

What could accelerate your success in this role

We’re looking for someone who:

• Possesses a college diploma (DEC) or bachelor’s degree in a health‑related field, human resources, or any other relevant discipline;

• Has 4 to 5 years of experience in disability case management, insurance claims, or a related role;

• Is recognized for their strong analytical skills and sound judgment;

• Stands out for their ability to communicate clearly, empathetically, and professionally;

• Demonstrates strong organizational skills and the ability to manage multiple priorities in a fast‑paced environment;

• Is known for their autonomy, adaptability, and collaborative mindset;

• Has knowledge of medical terminology, occupational health and safety, and customer‑focused service practices;

• Fluent in English both oral and written

• Advanced level of English proficiency as the roles involves communicating verbally and in writing with policyholders, participants, health professionals, and external partners on a regular basis.

Why you’ll love working with us

• A work environment where learning and development merge with a collective pursuit of excellence;

• A healthy, safe, fair, and inclusive environment where potential can be freely expressed and developed;

• The opportunity to work in a hybrid environment, supported by flexibility and access to inspiring and innovative workspaces;

• Competitive benefits: Flexible group insurance, competitive pension plan, stock purchase plan, vacation and wellness/personal development days, telemedicine, employee and family assistance program, ergonomic furniture program, performance bonus, discounts on iA products, and much more!

Apply now and get ahead of your career, where your talent really belongs!

Still unsure about applying?

At iA, we believe in potential and value diverse experiences. If this role inspires you, go ahead and apply – your place might be with us, and we want to get to know you!