Case Manager – Long-Term Disability

Build the future with us

Are you driven by helping individuals navigate complex health situations and eager to contribute to a company whose mission is to support clients during critical moments of their lives? As a Case Manager – Long-Term Disability, you will play a key role in assessing disability claims and supporting participants throughout their recovery journey.

This position is a great opportunity to showcase your skills and fully realize your potential within a caring and trustworthy company. Here, people and their development are at the heart of our priorities, fostering an environment that encourages collaboration and innovation.

What you’ll accomplish with us

• Assess long-term disability claims to determine benefit eligibility in accordance with medical information, contractual provisions, and internal policies.

• Conduct detailed telephone interviews to gather relevant medical and non-medical information.

• Develop, implement, and actively manage individualized case management plans.

• Identify functional limitations and non-medical factors influencing disability duration and support return-to-work initiatives in collaboration with rehabilitation teams.

• Communicate professionally with participants, policyholders, health professionals, service providers, and government bodies through various channels.

What could accelerate your success in this role

 We’re looking for someone who:

• Possesses a post-secondary diploma or bachelor’s degree in a health-related field, human resources, or any other relevant discipline.

• Has 4 to 5 years of experience in disability claims management or in a similar role.

• Is known for strong analytical and problem-solving skills in complex case management situations.

• Stands out for excellent communication skills and a strong customer service orientation.

• Demonstrates adaptability, organization, and the ability to perform effectively in a fast-paced environment.

Why you’ll love working with us

• A work environment where learning and development merge with a collective pursuit of excellence;

• A healthy, safe, fair, and inclusive environment where potential can be freely expressed and developed;

• The opportunity to work in a hybrid environment, supported by flexibility and access to inspiring and innovative workspaces;

• Competitive benefits: Flexible group insurance, competitive pension plan, stock purchase plan, vacation and wellness/personal development days, telemedicine, employee and family assistance program, ergonomic furniture program, performance bonus, discounts on iA products, and much more!

Apply now and get ahead of your career, where your talent really belongs!

Still unsure about applying?

For positions posted in Ontario and British Columbia:

The typical hiring range for this position is between $60,636.00 and $79,585.00 CAD per year; the base salary offered may vary depending on knowledge, skills, years of experience, and internal equity related to the role. At iA, we are committed to offering a fair, equitable, and market-based compensation structure. Our market data is updated annually to reflect the most current market conditions.