Team Leader for the Transactions and Nominee Payments team

Team Leader for the Transactions and Nominee Payments team

Build the future with us

Are you driven by the financial services industry and eager to contribute to the purpose of a company that aims to help its clients feel confident and secure about their future? As a Team Leader for the Transactions and Nominee Payments team, you will play a key role at the heart of operations by providing day‑to‑day support to the team, contributing to process optimization and workforce organization within a high‑volume environment.

This position is a great opportunity to showcase your skills and fully realize your potential within a caring and trustworthy company. Here, people and their development are at the heart of our priorities, fostering an environment that encourages collaboration and innovation.

What you’ll accomplish with us

As a Team Leader for the Transactions and Nominee Payments team, you’ll be at the core of our mission. Here are the main responsibilities:

• Provide direct support to technicians in analysis, problem resolution, and the handling of complex requests; respond to operational questions and propose solutions adapted to the issues encountered.

• Act as a first‑level operational escalation point for sensitive cases, support activity prioritization, and contribute to the resolution of operational incidents and critical situations.

• Ensure compliance with operational processes related to mutual fund and segregated fund transactions, including controls, deadlines, and quality standards.

• Participate in Daily Management System (DMS), plan activities, allocate workloads based on operational needs, and ensure the daily sharing of key information and operational changes with the team.

• Contribute to the training, coaching, and onboarding of new employees, explain technical or complex topics in an accessible manner, and support the updating and continuous improvement of administrative procedures.

What could accelerate your success in this role

We’re looking for someone who:

• Is known for their in‑depth knowledge of processes, systems, and activities related to self‑directed transaction and payment operations, as well as their understanding of interactions between operational teams.

• Stands out for their ability to coordinate the work of others and influence work practices, supported by strong analytical, critical thinking, and judgment skills.

• Demonstrates high level of rigor and strong mastery of compliance requirements, while effectively managing stress in a high‑volume operational environment.

• Is recognized for their excellent communication skills, their ability to explain complex issues in a clear and accessible manner, and their proficiency with operational IT tools (asset).

• Is able to communicate in English and French (advanced level) both orally and in writing due to frequent interactions with English- and French-speaking colleagues and representatives across Canada

• Has a minimum of 2 years of experience in financial operations.

• Holds a College Diploma (DEC) in administration, finance, or a related field.

Why you’ll love working with us

• A work environment where learning and development merge with a collective pursuit of excellence.

• A healthy, safe, fair, and inclusive environment where potential can be freely expressed and developed.

• The opportunity to work in a hybrid environment, supported by flexibility and access to inspiring and innovative workspaces.

• Competitive benefits: Flexible group insurance, competitive pension plan, stock purchase plan, vacation and wellness/personal development days, telemedicine, employee and family assistance program, ergonomic furniture program, performance bonus, discounts on iA products, and much more!

Apply now and get ahead of your career, where your talent really belongs! 

Still unsure about applying?

At iA, we believe in potential and value diverse experiences. If this role inspires you, go ahead and apply – your place might be with us, and we want to get to know you!