Our current job postings

Administrative Officer & Customer Service (Dorval-Ouest-de-l'île Agency)

  • Employer: iA Financial Group
  • Office: 410-2020 route Transcanadienne
  • City: Dorval
  • Province: Quebec
  • Job category: Customer Service and Administrative Support
  • Job ID: JR10010645
  • Job type: Temporary Job Full time
  • Apply before: 2021-12-24


Are you recognized for always putting the client first? Do you enjoy administrative tasks as well as providing customer service? Are you in your element when providing proactive support to your team?

We have a temporary 1 year contract for you, that does not require solicitation! After a few days of training, you will be able to:

  • Provide the best customer service, in English and in French, over the phone and by email
  • Answer questions and provide information to our clients regarding the administration of their contracts and the associated policies and procedures
  • Perform customer-service-related transactions for the agency’s sales force
  • Work closely with your coworkers and always work as part of a team


  • Are the best employer in the insurance and financial services industry in the Quebec region, according to Forbes
  • Are in the middle of our digital transformation
  • Provide a recognized opportunity for professional development

We offer

  • A starting wage of $20.50/hour, which varies based on experience
  • A competitive benefits package and much more!

You have

  • A degree in business administration or a DVS in secretarial studies or office automation
  • At least one year of relevant experience in customer services

You are recognized for your

  • Passion for customer service and team spirit
  • Judgment and prioritization abilities
  • Ability to work with several technological tools (or your desire to become an IT multi-tasking ace)
  • Ability to navigate social media and desire to use these to help your team grow
  • Excellent language skills (bilingual)
  • Knowledge of financial services and insurance (asset)

Are you looking for an opportunity to have a solid impact within a recognized company? Apply now!

At iA, we invest,
in you.

Our employees are our best investment and we have much to offer them.

Company Overview


iA Financial Group is the strength of a company with a human side, with its over 8,000 employees. Together, we have earned the trust of our more than four million clients and 25,000 advisors who have chosen us for their insurance, savings, and wealth management.

With over $200 billion in assets and half a billion invested in technological innovation, we’re a key player in the financial services industry in Canada and the United States. The secret to our success? Investing in you, one person at a time. Because, for over 125 years, we have believed that it’s by supporting our employees and surrounding ourselves with the most reputable leaders in the industry, we will continue to innovate.

At iA, we’re invested in you.

Our commitment to Diversity and Inclusion

At iA Financial Group, we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability.

Please note that if you need help or assistance to make the recruitment process more accessible for you, please contact us here. Someone from our team will be happy to assist you.