Manager, IT Solutions Delivery

Build the future with us

Are you driven by digital transformation and the modernization of systems in individual insurance? Would you like to contribute to a company whose purpose is to help its clients feel confident and secure about their future? As a Manager, IT Solutions Delivery, you will play a key role in evolving delivery practices, enhancing operational performance, and implementing reliable and scalable technology solutions within the Individual Insurance ecosystem.

This position is a great opportunity to showcase your leadership and technology delivery skills while supervising a team and contributing directly to operational efficiency. You will be part of an environment undergoing transformation, where people, collaboration, and the development of technological capabilities are at the heart of our priorities, fostering innovation and sustainable performance.

What you’ll accomplish with us

As a Manager, IT Solutions Delivery, you’ll be at the core of our mission. Here are the main responsibilities:

• Manage employees and contractors under your supervision, acting as a first-level manager while fostering engagement and professional development
• Ensure effective workload management in collaboration with the RTE and project manager to optimize delivery organization efficiency
• Act as a tactical and operational IT point of contact for various business sectors, including IT leadership, regarding offered solutions and services
• Be accountable for the delivery of technology solutions, service quality, and the overall performance of your team
• Oversee operational effectiveness and contribute to achieving sector objectives
• Coordinate delivery activities while managing dependencies and aligning with business priorities
• Contribute to continuous improvement of work practices and optimization of delivery processes
• Act as an owner for certain IT assets, ensuring their proper management and evolution
• Foster a collaborative, high-performance work environment aligned with technological and organizational priorities

What could accelerate your success in this role

We’re looking for someone who:

• Is known for their mobilizing leadership, autonomy, initiative, and managerial courage, as well as their ability to communicate effectively in complex, ambiguous, and constantly evolving environments
• Stands out for their ability to assess the quality of technical deliverables (code reviews, architecture, automated testing strategies) and identify technical risks and technical debt
• Demonstrates strong influence, persuasion, and negotiation skills, enabling effective engagement with multiple stakeholders
• Is recognized for their collaboration, teamwork, and interpersonal skills, fostering strong and lasting professional relationships
• Has a strong ability to organize and prioritize work, while simultaneously managing multiple complex initiatives with tight deadlines and shifting priorities
• Demonstrates a proactive mindset with the ability to anticipate issues, propose innovative solutions, and act strategically when needed
• Brings solid experience managing complex technology initiatives, including delivering solutions in Agile, Lean, and DevOps environments, with a strong understanding of IT ecosystems and related domains
• Is known for their ability to engage, develop, and support specialized teams, while acting as a coach to peers and collaborators
• Has a broad understanding of sector and organizational challenges, with a high tolerance for ambiguity in transformation contexts

• Advanced level of English proficiency is required, as the role involves communicating daily with English-speaking clients and partners across Canada through emails and virtual meetings

Why you’ll love working with us

• A work environment where learning and development merge with a collective pursuit of excellence.
• A healthy, safe, fair, and inclusive environment where potential can be freely expressed and developed.
• The opportunity to work in a hybrid environment, supported by flexibility and access to inspiring and innovative workspaces.
• Competitive benefits: Flexible group insurance, competitive pension plan, stock purchase plan, vacation and wellness/personal development days, telemedicine, employee and family assistance program, ergonomic furniture program, performance bonus, discounts on iA products, and much more!

Apply now and get ahead of your career, where your talent really belongs! 

Still unsure about applying?

At iA, we believe in potential and value diverse experiences. If this role inspires you, go ahead and apply – your place might be with us, and we want to get to know you!