Manager, claims

Build the future with us

Are you driven by operational excellence and continuous improvement in claims management and eager to contribute to the purpose of a company that aims to help its clients feel confident and secure about their future? As a Manager, Claims, you will play a key role in optimizing operations, enhancing team performance and transforming processes to improve efficiency and service quality.

This position is a great opportunity to showcase your skills and fully realize your potential within a caring and trustworthy company. Here, people and their development are at the heart of our priorities, fostering an environment that encourages collaboration and innovation.

What you’ll accomplish with us

As a Manager, Claims, you’ll be at the core of our mission. Here are the main responsibilities:

• Optimize claims management processes by documenting, analyzing and improving existing practices to enhance operational efficiency
• Promote a risk management culture and a holistic approach to claims processing to reduce errors, costs and the number of touches per file
• Define, monitor and analyze key performance indicators (KPIs), implement data collection mechanisms and lead corrective actions and continuous improvement initiatives
• Oversee daily team operations, contribute to recruitment, performance evaluation and talent development
• Implement training and development strategies to support skills development and adaptation to evolving processes
• Collaborate closely with internal teams, including transformation, to ensure effective communication and alignment of objectives
• Identify and implement process automation opportunities in partnership with the transformation team to improve productivity
• Support change management related to automation by preparing teams, evolving roles and ensuring adoption of new ways of working

What could accelerate your success in this role

We’re looking for someone who:

• Is known for their strong analytical and synthesis skills, enabling informed decision-making and process optimization
• Stands out for their ability to prioritize and stay organized, ensuring efficient management of workload and claims-related challenges
• Demonstrates strong communication skills, fostering effective collaboration with internal teams, partners and stakeholders
• Is recognized for their leadership and ability to guide, coach and develop a team
• Holds a bachelor’s degree in a relevant field and has solid experience in operations management and improvement
• Has between 6 and 8 years of relevant experience, including at least 2 years in team management
• Has knowledge of individual insurance products and systems (an asset)
• Advanced level of English proficiency, as the role involves leading meetings, participating in discussions, writing emails and communicating by phone with unilingual English-speaking internal and external partners on a daily basis

Why you’ll love working with us

• A work environment where learning and development merge with a collective pursuit of excellence.
• A healthy, safe, fair, and inclusive environment where potential can be freely expressed and developed.
• The opportunity to work in a hybrid environment, supported by flexibility and access to inspiring and innovative workspaces.
• Competitive benefits: Flexible group insurance, competitive pension plan, stock purchase plan, vacation and wellness/personal development days, telemedicine, employee and family assistance program, ergonomic furniture program, performance bonus, discounts on iA products, and much more!

Apply now and get ahead of your career, where your talent really belongs! 

Still unsure about applying?

At iA, we believe in potential and value diverse experiences. If this role inspires you, go ahead and apply – your place might be with us, and we want to get to know you!