Career Network Specialist

Build the future with us

Are you driven by customer service and eager to contribute to an organization whose purpose is to ensure its clients feel confident and secure about their future? As a Career Network Specialist, you will play a key role in handling requests—primarily by phone—from the sales force (iA representatives and advisors who offer, recommend, and distribute life insurance products), ensuring prompt resolution of issues and the required administrative validations.

This position is a great opportunity to showcase your skills and fully leverage your potential within a caring and reliable organization. Here, people and their development are at the heart of our priorities, fostering an environment that encourages collaboration and innovation.

What you will accomplish with us

As a Career Network Specialist, you will be at the core of our mission. Here are your main responsibilities:

Customer Service:

• Respond accurately to requests, primarily by phone, to support the sales force in administrative processes related to individual insurance, while complying with manufacturer requirements and the firm’s obligations in connection with sales or transactions on active contracts.
  Please note that this role does not include providing advice related to products or taxation.
  For your information, phone lines are open Monday to Thursday from 8:30 a.m. to 6:00 p.m., and Friday from 8:30 a.m. to 4:30 p.m.

• Understand the needs of the sales force and ensure their satisfaction.

• Handle occasionally complex cases while working closely with manufacturing teams.

Administration:

• Validate that firm files (client files) are complete and compliant.

• Keep up to date through continuous training on new internal policies and procedures.

What could accelerate your success in this role

We are looking for someone who:

• Holds a college diploma (DEC) in administration or a related field.

• Has at least 2 years of experience in customer service.

• Is comfortable with new technologies.

• Demonstrates strong analytical and problem-solving skills.

• Has a strong ability to build trust with key stakeholders.

• Is known for adaptability to change, a positive team spirit, a proactive attitude, and a strong desire to learn.

• Has an advanced level of English, as the role involves responding daily to calls and emails from unilingual English-speaking advisors and sales agents.

Why you’ll love working with us

• A work environment where learning and development merge with a collective pursuit of excellence;

• A healthy, safe, fair, and inclusive environment where potential can be freely expressed and developed;

• The opportunity to work in a hybrid environment, supported by flexibility and access to inspiring and innovative workspaces;

• Competitive benefits: Flexible group insurance, competitive pension plan, stock purchase plan, vacation and wellness/personal development days, telemedicine, employee and family assistance program, ergonomic furniture program, performance bonus, discounts on iA products, and much more!

Apply now and get ahead of your career, where your talent really belongs! 

Still unsure about applying?

At iA, we believe in potential and value diverse experiences. If this role inspires you, go ahead and apply – your place might be with us, and we want to get to know you!