Agency Support Agent (Saint-Hyacinthe)

Agency Support Agent (Saint-Hyacinthe)

Build your future with us

Are you driven by customer service and supporting the sales force, and want to contribute to a company whose mission is to ensure its clients feel confident and secure about their future?

As an Agency Support Agent (Saint-Hyacinthe), you will play a key role in the smooth day-to-day operations of Career agencies by providing comprehensive, coordinated, and professional support to clients, the sales force, and the management team.

This position is a great opportunity to showcase your interpersonal and administrative skills while evolving in a dynamic, fast-changing environment. At iA, people and their development are at the heart of our priorities, fostering a culture of collaboration, trust, and continuous improvement.

What you will accomplish with us

As an Agency Support Agent (Saint-Hyacinthe), you will be at the core of the Career agencies’ mission. Your main responsibilities include:

• Welcome and assist clients and the sales force, in person or over the phone, providing professional and courteous service

• Ensure smooth communication and effective collaboration with the sales force and the Career Support and Services Centre, and redirect requests to the appropriate specialists when required

• Provide administrative and operational support to the sales force, particularly during onboarding, integration, and departure of advisors

• Assist the Agency Director in organizing activities, managing schedules, preparing meetings, compiling reports, and implementing new administrative processes

• Contribute positively to agency life by supporting office management, mail handling, office supplies, and documenting processes and tasks related to agency operations

What will help you succeed in this role

We are looking for someone who:

• Is recognized for excellent customer service skills and strong ability to understand both client and sales force needs

• Stands out for communication skills and strong interpersonal abilities

• Demonstrates a proactive attitude, strong motivation, and a positive team spirit

• Shows autonomy, rigor, and strong adaptability in a fast-evolving environment

• Has relevant experience in administration, office support, or a related field

• Has a advanced level of French (spoken and written), which is essential for this role

• Has an intermediate level of English, as the role requires occasional interaction with English-speaking internal or external partners

Why you’ll love working with us

• A dynamic, people-focused, and evolving work environment where your contribution truly makes a difference

• A healthy, safe, equitable, and inclusive workplace that promotes collaboration and respect

• A fully on-site position at the heart of agency operations, with a stable 35-hour workweek (Monday to Friday)

• Tailored training to support your integration and development

• Competitive benefits: on-site premium, flexible group insurance, competitive pension plan, employee share ownership plan, vacation and wellness days, telemedicine, employee assistance program, performance bonus, discounts on iA products, and more

Apply now and take the lead in your career, where your talent truly matters!

Not sure about applying?

At iA, we believe in potential and value diverse backgrounds and experiences.

If this role inspires you and you enjoy working in a dynamic environment, we encourage you to apply — your place might be with us, and we want to get to know you!