Our current job postings

Customer Service Agent - Career Network Compensation

  • Employer: iA Financial Group
  • Office: 1150, Grande Allee West
  • Location: Québec, Quebec
  • Other Possible Location(s): Montreal, Quebec
  • Job category: Customer Service and Administrative Support
  • Job ID: JR10015427
  • Job type: Permanent Job Full time
  • Apply before: 2023-02-13

Description

Call Centre, Customer Service / Permanent, full-time / Telework / Montreal, Quebec City

Customer Service Agent - Career Network Compensation

Are you passionate about customer service and committed to delivering a superior experience with the sales force in financial services? Do you have a talent for maintaining professional relationships built on trust and would you like to invest in a continuously evolving network? If so, this position is for you! 

Background:  

The compensation agent aims to provide operational support to boost the growth and retention of the Career Network’s sales force by offering direct support to the advisors and a full range of services.  You will contribute to ensuring harmonious communication and collaboration with the Compensation production team

Reporting to the Manager, you will answer phone calls, emails and chats to optimize the sales force experience and contribute to problem solving. You will actively participate in establishing and improving work procedures, while respecting the context of the existing structure.

Service: 

  • Respond accurately to requests to support the sales force with general compensation-related questions, such as how the establishment fund [AM2] works, deductions, taxable benefits, the commission schedule and the promotion schedule

  • Answer questions regarding bonuses and compensation arrangements to confirm adequate understanding of the qualification criteria for the various promotions

  • Support the sales force during the purchase of clientele

  • Support the sales force during group insurance changes

  • Management of more complex files, working closely with the production teams

  • Resolve advisor complaints, within the guidelines provided

  • Focus on establishing and maintaining excellent relationships with our partners

  • Support the sales force by providing a positive problem-solving experience

  • Provide first-line solutions to problems and know when and how to contact coworkers to resolve the most complex ones  

Desired profile

  • Culture of service

  • Highly developed problem-solving skills 

  • Ability to establish relationships built on trust

  • Great adaptability to change 

  • Team spirit 

  • Proactive and motivated 

Requirements:  

  • Diploma in administration or related field 

  • One to two years of relevant work experience (call centre) 

  • Excellent command of French and English (oral and written) for frequent interaction with French- and English-speaking advisors

Details:  

  • Telework position 

  • Team service offer - Sales force

  • Work schedule: 10:00 am to 6:00 pm or 8:30 am to 4:30 pm (Monday to Thursday) and 8:30 am to 4:30 pm (Friday) 

Do you want to work in a dynamic, evolving environment? Do you learn quickly and know how to manage priorities?  Join our team! 


At iA, we invest,
in you.

Our employees are our best investment and we have much to offer them.


Company Overview

About

iA Financial Group is the strength of a company with a human side, with its over 8,000 employees. Together, we have earned the trust of our more than four million clients and 50,000 advisors who have chosen us for their insurance, savings, and wealth management.

With over $200 billion in assets and half a billion invested in technological innovation, we’re a key player in the financial services industry in Canada and the United States. The secret to our success? Investing in you, one person at a time. Because, for over 125 years, we have believed that it’s by supporting our employees and surrounding ourselves with the most reputable leaders in the industry, we will continue to innovate.

At iA, we’re invested in you.

Our commitment to Diversity and Inclusion

At iA Financial Group, we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability.

Please note that if you need help or assistance to make the recruitment process more accessible for you, please contact us here. Someone from our team will be happy to assist you.