Call Centre, Customer Service / Permanent, full-time / Telework / Montreal, Quebec City
Customer Service Agent - Career Network Compensation
Are you passionate about customer service and committed to delivering a superior experience with the sales force in financial services? Do you have a talent for maintaining professional relationships built on trust and would you like to invest in a continuously evolving network? If so, this position is for you!
The compensation agent aims to provide operational support to boost the growth and retention of the Career Network’s sales force by offering direct support to the advisors and a full range of services. You will contribute to ensuring harmonious communication and collaboration with the Compensation production team
Reporting to the Manager, you will answer phone calls, emails and chats to optimize the sales force experience and contribute to problem solving. You will actively participate in establishing and improving work procedures, while respecting the context of the existing structure.
Respond accurately to requests to support the sales force with general compensation-related questions, such as how the establishment fund [AM2] works, deductions, taxable benefits, the commission schedule and the promotion schedule
Answer questions regarding bonuses and compensation arrangements to confirm adequate understanding of the qualification criteria for the various promotions
Support the sales force during the purchase of clientele
Support the sales force during group insurance changes
Management of more complex files, working closely with the production teams
Resolve advisor complaints, within the guidelines provided
Focus on establishing and maintaining excellent relationships with our partners
Support the sales force by providing a positive problem-solving experience
Provide first-line solutions to problems and know when and how to contact coworkers to resolve the most complex ones
Culture of service
Highly developed problem-solving skills
Ability to establish relationships built on trust
Great adaptability to change
Proactive and motivated
Diploma in administration or related field
One to two years of relevant work experience (call centre)
Excellent command of French and English (oral and written) for frequent interaction with French- and English-speaking advisors
Do you want to work in a dynamic, evolving environment? Do you learn quickly and know how to manage priorities? Join our team!