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Team Leader, Investments – Eastern Canada

  • Employer: PPI Management Inc.
  • Office: 1200-2235 Sheppard Avenue E
  • City: Toronto
  • Province: Ontario
  • Job category: Not Evaluated (Job Family)
  • Job ID: JR10006983
  • Job type: Permanent Job Full time
  • Apply before: 2021-01-29

Company Overview

iA Financial Group is the fourth largest life and health insurance company in Canada and offers a wide range of products for all stages of life and to meet the needs of clients across its vast sales network. Founded in 1892, iA Financial Group’s stability and solidity make it an employer of choice that invests in its employees and their development over the long term.

With operations across Canada and in the United States, iA Financial Group and its over 5,000 employees work hard every day to offer the best service to over four million clients.


PPI company overview

Shaping Dreams Into Legacies

PPI elevates independent financial advisors to the next level.

Supporting advisors with market leading expertise and technology, we empower them to build the best solutions for their clients through proprietary tools, a comprehensive product suite, unparalleled life insurer relationships and competitive compensation.  A tireless supporter and advocate for Canada’s insurance advisors, PPI offers national resources through a network of local offices from coast to coast.

Unparalleled resources. At your command.

Our business culture is guided by our core values, grounded in a powerful belief in the enhanced value of life insurance. We are also strong advocates for the essential value of insurance advisors to further the goals of their clients. For PPI, this means doing everything in our power to open new markets for advisors and enable their practices to prosper and thrive.

For more information about PPI visit:

To maintain PPI’s exacting level of service, we are looking for a Team Leader, Investments – Eastern Canada, to join our Operations Team.  This position may be located in our Toronto, Quebec or St. John’s office. 

Team Leader, Investments – Eastern Canada

The primary focus of the Team Leader Investments is to ensure team service levels to advisors are maintained and to effectively facilitate the processing of segregated fund trades, providing administrative support within the scope of the role to ensure all tasks are processed in a compliant, accurate and timely manner and service standards are maintained.

The Team Leader will supervise and mentor assigned Investments staff, fostering a team that works together to deliver service levels and follows national processes, including, organizing and monitoring the team’s work processes to ensure work is completed in a timely fashion.  The Team Leader will also work closely with the Manager, National Investments to assist in the accomplishment of team and department objectives.  

Key Responsibilities:

  • In conjunction with the Manager, National Investments, provide, on-going supervision to the Investments Team including monitoring workflow, setting clear expectations, conducting performance reviews, addressing performance issues, attendance and vacation scheduling and approvals, training, and the recruitment of new staff.

  • In conjunction with the Manager, National Investments, coach, mentor and provide ongoing development of the Investments Team through on-the-job feedback and training.

  • Work with the Manager, National Investments to effectively accomplish department objectives/SMART goals and help to organize and monitor work processes to ensure all work is completed on a timely basis.

  • Ensure the team assumes ownership of assigned files and quality of data, including recognizing any urgencies and assisting in the resolution of problems that may prevent a file from moving through the process as quickly as possible.

  • Provide support to regional dealer offices on technical issues, daily investment trading, general processing questions, ongoing training and any other questions related to investments.

  • In conjunction with the Manager, National Investments, coordinate and work with software vendors (iPipeline/WealthServ) in relation to upgrades and system releases. Ensure all testing is done for any new releases to the system and all investment staff are prepared and trained, if necessary.

  • In conjunction with the Manager, National Investments, facilitate operational changes related to software vendor upgrades in response to FundServ releases.

  • In conjunction with the Manager, National Investments, develop, test and document new processes for investments team members, as required.

  • Maintain a high degree of industry and product knowledge, understanding the competitive market, and remaining current on industry trends and initiatives

  • Meet with and establish relationships with carriers and advisors for Segregated Funds processing

  • Facilitate the processing of segregated funds, GICs and other investment products with insurance carriers ensuring process protocols and service standards are consistently met.

  • Track and follow-up on pending transfers with carriers.

  • Perform immediate follow up with advisors regarding missing information, supporting documentation, information discrepancies and unclear instructions.

  • Effectively resolve issues, questions or complaints as they pertain to investments.

  • Establish and facilitate new client accounts in the WealthServ Investment System.

  • Manage incoming and outgoing Investments mail to ensure all service standards are met

  • Ensure that there is appropriate backup for team members during absences and as required.

  • Provide backup to team members during absences and as required.

  • Look for efficiency opportunities and/or service improvements and work to incorporate into national processes. Leverage tools and technology wherever possible.

  • Manage and maintain weekly reports for the management team as requested and required.

  • Additional responsibilities, duties and special projects as identified.

Education, Experience and Skills:

  • Must be fluently bilingual (both oral and written) in French and English

  • A minimum of 5-7 years' experience in the investment industry

  • Industry designation(s) (FLMI, ACS, AIAA) desirable

  • Previous experiencing in the supervision/leadership/mentoring of staff

  • Demonstrated leadership skills with the ability to work within and promote a team-based environment to reach department objectives and goals

  • Expert organizational and time management skills with proven ability to handle high volumes of work and tight deadlines

  • Demonstrated ability to organize self and others while handling multiple priorities

  • Superior interpersonal skills with proven ability to develop and maintain relationships

  • Creative problem solver with highly developed critical thinking skills

  • Proven accuracy, attention to detail and data entry skills

  • Excellent written and verbal communication skills

  • Ability to represent self, office and organization in a professional, positive manner at all times

  • Ability to handle sensitive and confidential information in a professional manner

  • Knowledge of WealthServ and Microsoft Office programs; Outlook, Word, Excel and PowerPoint in particular

We thank all applicants for applying, however, only those selected for an interview will be contacted.  Your resume may be used for other vacancies.

Working at iA Financial Group

We consider our employees to be our most important investment and we have a lot to offer them. Find out more about iA.

Our Commitment

iA Financial Group is committed to having an equal access employment program and welcomes applications from women, visible minorities, Aboriginal peoples and disabled persons. Any use of the masculine form is to simplify the text and includes the feminine form.

Also, we are committed to fostering a workplace that promotes diversity and inclusion. We can provide accommodation in our recruitment and selection processes to applicants with disabilities where required. Please contact your Recruiter, or send an email to