Service Coordinator

Service Coordinator

Sector: Administration, Group Insurance / Temporary / Contract Duration: 1 year / Full-time / Hybrid / Québec / Montréal / Toronto / Number of positions: 1 / Start date: As soon as possible

Build the Future With Us

Are you passionate about administrative tasks and eager to contribute to a company whose mission is to ensure clients feel confident and secure about their future? As a Service Coordinator, you will play a key role in providing administrative support to activities that assist the Group Insurance team.

This position is an excellent opportunity to showcase your administrative expertise and fully leverage your potential within a caring and reliable organization. Here, people and their development are at the heart of our priorities, fostering an environment that encourages collaboration and innovation.

What You Will Accomplish With Us

As a Service Coordinator, you will be at the core of our mission. Your main responsibilities include:

• Manage report requests

• Prepare presentations and meeting materials, kits, letters, PowerPoint slides, and similar documents using layout, formatting, and data entry skills

• Ensure electronic file management via SharePoint, upload necessary documents, and oversee archiving organization

• Manage and update internal and external contact lists as well as internal lists (case lists, NPS, SLA, etc.)

• Keep all presentation materials for Growth and Retention teams up to date, ensuring templates reflect the latest marketing assets and brand image

• Assist in managing the general inbox for the Activities Support, Reporting, and Analytics team, as well as our online form

• Handle endorsement requests of simple to medium complexity

What Will Help You Succeed

We are looking for someone who:

• Holds a diploma in administration, financial services, insurance, or a related field

• Has 1 to 2 years of experience in group or individual insurance

• Is recognized for rigor, attention to detail, and analytical skills

• Has advanced knowledge of Microsoft Office Suite (PowerPoint, Word, Outlook, Excel, Teams)

• Possesses excellent written and verbal communication skills

• Has intermediate proficiency in English (oral and written), as you will need to communicate weekly in English (30–50% of the time) with internal and external support teams, service teams, and sales teams in group benefits and retirement savings

Why You’ll Love Working With Us

• A work environment where learning and development merge with a collective pursuit of excellence

• A healthy, safe, fair, and inclusive workplace where potential can thrive freely

• The flexibility of a hybrid work model supported by inspiring and innovative workspaces

• Competitive benefits: Flexible group insurance, competitive pension plan, stock purchase plan, vacation and wellness days, telemedicine, employee and family assistance program, ergonomic furniture program, performance bonus, discounts on iA products, and more!

Apply now and take charge of your career—where your talent truly matters!

Not sure if you should apply?
At iA, we believe in potential and value diverse experiences. If this role inspires you, go ahead and apply—we’d love to get to know you!

The typical hiring range for this position is between $50 000 and $55 000CAD annually. The proposed base salary may vary depending on the candidate’s knowledge, skills, years of experience, and internal equity related to the role. At iA, we are committed to offering a fair, equitable, and market-based compensation structure. Our market data is updated annually to reflect the most current market conditions.