Directeur(trice) adjoint(e) , Relations avec la clientèle - Québec

Build the future with us
Are you passionate about customer service and eager to contribute to a company whose purpose is to ensure clients feel confident and secure about their future? As a Manager, Client Services, you will play a key role in leading and developing a team within the Group Savings and Retirement department, based in Quebec City, whose mission is to deliver an exceptional client experience and implement innovative service strategies.

This position is a great opportunity to showcase your skills and fully realize your potential within a caring and reliable organization. Here, people and their development are at the heart of our priorities, fostering an environment that encourages collaboration and innovation.

What you will accomplish with us

As a Manager, Client Services, you will be at the core of our mission. Your main responsibilities include:

• Develop, implement, and maintain our service model and strategies.

• Collaborate with other managers across Canada to ensure a consistent service approach.

• Improve processes to better support your team and clients, actively participating in Lean philosophy (A3, Kaizens, DMS).

• Plan and execute projects related to the implementation of new tools or technologies.

• Coach and guide your team to strengthen understanding of strategies and tools.

• Lead regular alignment meetings between the service team and corresponding sales team to strengthen market insight, enhance collaboration, and ensure a unified presence when presenting.

• Ensure client satisfaction within your direct team and address any escalations or improvement opportunities.

What will help you succeed in this role

We are looking for someone who:

• Holds a university degree in a relevant field.

• Has solid knowledge of capital accumulation plans, defined benefit plans, and investments.

• Possesses proven experience in management and leadership, as well as in developing customer service strategies.

• Demonstrates expertise in retirement plans and strong technical skills.

• Understands Lean philosophy (A3, Kaizens, DMS).

• Excels in communication, presentation, persuasion, and planning skills.

• Shows strong ability to collaborate with multidisciplinary teams and build high-performing teams.

• Is highly motivated by new challenges.

• Has an advanced level of French, both written and spoken.

• Has an intermediate level of English, as the person will need to communicate by email and videoconference with English-speaking team members on a weekly basis. Tasks in English include oral communication via videoconference and delivering presentations.

Why you’ll love working with us

• A work environment where learning and development merge with a collective pursuit of excellence.

• A healthy, safe, fair, and inclusive environment where potential can be expressed and developed freely.

• The possibility of working in a hybrid environment, supported by flexibility and access to inspiring spaces.

• Competitive benefits: Flexible group insurance, competitive pension plan, share purchase plan, vacation and wellness days, telemedicine, employee and family assistance program, ergonomic furniture program, performance bonus, discounts on iA products, and much more!

Apply now and take charge of your career where your talent truly matters!
Not sure if you should apply? At iA, we believe in potential and value diverse experiences. If this role inspires you, go ahead and apply – your place might be with us, and we want to get to know you!