Practice Leader, Claims

Build the future with us

Are you driven by the desire to deliver fair and rigorous claims practices and want to contribute to the purpose of a company that aims to ensure its clients feel confident and secure about their future? As a Practice Leader, Claims, you will play a key role as the highest technical reference in the field of claims. You will be at the heart of the evolution of practices, policies, and procedures, while ensuring compliance and quality in our ways of working.

This position is a great opportunity to showcase your strategic and technical skills by collaborating with managers and advisors to advance our practices, support continuous improvement, and contribute to decision-making consistency. Here, people and their development are at the core of our priorities, fostering an environment conducive to collaboration and innovation.

What you’ll accomplish with us

As a Practice Leader, Claims, you will be at the center of our mission. Here are the main responsibilities:

• Support technical advisors by acting as a technical reference for teams of auto and home claims experts, particularly for complex or contentious cases.

• Contribute to employees’ technical development by collaborating with managers to evolve claims practices and ensure decision consistency with sector objectives.

• Interact with claims managers to ensure claims practices are optimal and meet desired standards.

• Actively participate in continuous improvement by identifying opportunities, prioritizing activities, and leading their implementation to support team skill development.

• Develop, update, and ensure compliance of claims policies, procedures, and practices in line with regulatory frameworks and industry standards.

• Represent the sector and the company with government bodies, industry organizations (GAA, BAC, AMF), and industry committees, as well as internal committees (standards, disputes, decisions).

• Oversee the evolution of auto and home insurance tools and forms, ensuring alignment with practices and strategic directions.

• Implement recommendations from audits and ensure their execution to guarantee operational quality and compliance.

• Contribute to the sector’s strategic directions by advising leadership and collaborating with managers to optimize practices and performance.

• Manage certain operational responsibilities, such as handling complaints, approving specific payments, and validating complex decisions.

• Be occasionally available outside normal hours to respond to urgent situations in a 24/7 service context and intervene during exceptional events, such as natural or climate-related disasters, which may require rapid mobilization.

What could accelerate your success in this role

We’re looking for someone who:

• Is recognized for rigor and technical expertise in claims and compliance.

• Stands out for the ability to influence and collaborate with various internal and external stakeholders.

• Demonstrates strong strategic decision-making and complex problem-solving skills.

• Is recognized for leadership and as a reference point for technical teams and managers.

• Has 15 years of experience in claims-related roles, including at least 10 as a claims adjuster.

• Holds a mandatory claims adjuster license.

• Has a college diploma; a relevant university degree is an asset.

• Experience in personnel management is an asset, as well as varied experience in claims and as a major loss field adjuster.

• Possesses in-depth technical knowledge of insurance forms, common claims practices, and sector-related issues.

• Advanced level of French proficiency is required, as the role involves collaborating with French-speaking colleagues as well as external clients on a regular basis.

Why you’ll love working with us

• A work environment where learning and development merge with a collective pursuit of excellence.

• A healthy, safe, fair, and inclusive environment where potential can be freely expressed and developed.

• The opportunity to work in a hybrid environment, supported by flexibility and access to inspiring and innovative workspaces.

• Competitive benefits: Flexible group insurance, competitive pension plan, stock purchase plan, vacation and wellness/personal development days, telemedicine, employee and family assistance program, ergonomic furniture program, performance bonus, discounts on iA products, and much more!

Apply now and get ahead of your career, where your talent really belongs! 

Still unsure about applying?

At iA, we believe in potential and value diverse experiences. If this role inspires you, go ahead and apply – your place might be with us, and we want to get to know you!