Dealer Services/Telework, but will be transitioning to a hybrid model/Brossard or Montreal preferred, but open to candidates in Quebec/6 month contract with possibility of extension/ Start Date: As soon as possible/Working Conditions: Availability to work later shifts from 11-7pm or 12 to 8 pm
The Mechanical Warranty Claims Adjuster is responsible for adjudicating mechanical warranty claims on Extended Warranty Contract Policies sold across Canada and servicing a fluctuating caseload of new and ongoing claims within department service standards required to support the SAL Group clients.
To carry out the duties of this position, the incumbent requires a good knowledge of SAL mechanical warranty products, systems and distribution channels. A strong desire to provide exceptional customer service, including verbal and written communication skills, is essential for this position.
Key Activities: Claims Adjudication • Processes warranty claims, assigns inspectors, justifies benefits a customer is contractually entitled while also eliminating wasteful and abusive claims. • Communicates decision to claimants. • If appropriate, calculates payments and create payments on the system. • Interpret the policy contracts to accurately calculate benefits, which is a completely manual process. • Communicates in writing to customers using standard letters (with some modification) and customized letters. • Discusses and presents difficult or complex claims to management. • Negotiates with the claimant in the case of an overpayment to ensure that IA Pacific receives a full refund.
Client Relations • Develops and maintains positive and effective business relationships with the claimant base and Regional offices staff. • Reacts productively to change, and handles other essential tasks as assigned. • Provides appropriate and timely communication, while maintaining confidentiality with claimants and other departments within IA Pacific, while being able to apply the terms of the coverage.
Your career path looks like this:
Completion of Post Secondary or Community College Diploma and/or an Undergraduate Degree in Science or Business Administration an asset.
Industry related experience minimum of 3 years, including vehicle mechanical experience in a repair facility environment.
Microsoft Office (Word, Excel, Outlook) and familiar with the Internet and maneuvering within a Web based application.•
Ability to deal with people and communicate effectively by telephone (customer service orientation) Must have strong organizational, negotiation, detail oriented and problem-solving skills.
Excellent English and French language skills, both oral and written, due to frequent interactions with English and French speaking clients across Canada.
Our employees are our best investment and we have much to offer them.
iA Financial Group is the strength of a company with a human side, with its over 8,000 employees. Together, we have earned the trust of our more than four million clients and 25,000 advisors who have chosen us for their insurance, savings, and wealth management.
With over $200 billion in assets and half a billion invested in technological innovation, we’re a key player in the financial services industry in Canada and the United States. The secret to our success? Investing in you, one person at a time. Because, for over 125 years, we have believed that it’s by supporting our employees and surrounding ourselves with the most reputable leaders in the industry, we will continue to innovate.
At iA, we’re invested in you.
Our commitment to Diversity and Inclusion
At iA Financial Group, we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability.
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