Administrative Support Clerk

Build the Future with Us

Do you enjoy structured, detail-oriented, and hands-on work? Are you looking to contribute to the quality of service provided to our clients while playing a key role within a dedicated team? As an Administrative Support Clerk, you will directly contribute to the operational efficiency of the Life and Disability Claims sector by ensuring the smooth execution of administrative activities and supporting your colleagues in an environment where workloads are high and deadlines are critical.

This position offers an excellent opportunity to leverage your administrative expertise, organizational skills, and operational leadership within a company that puts people at the heart of its priorities.

What You Will Accomplish with Us

As an Administrative Support Clerk, you will be at the heart of our mission. Your key responsibilities will include:

• Opening, processing, and closing short-term and long-term disability claim files in accordance with established procedures.
• Scanning, filing, and tracking documents related to the Life Insurance and Disability sectors, ensuring the accuracy and integrity of records.
• Performing various administrative and financial transactions, including setting up direct deposits, processing invoices, cashing cheques, and managing issued payments.
• Managing departmental inboxes, as well as processing and distributing mail and special deliveries.
• Participating in the resolution of more complex situations and contributing to continuous improvement, innovation, and process optimization initiatives.

What Could Help You Succeed in This Role

We're looking for someone who:

• Holds a relevant post-secondary diploma or has a minimum of three years of relevant experience in a structured administrative or operational environment, ideally within the insurance, financial services, or complex administrative services sectors.
• Is recognized for their accuracy, attention to detail, and reliability.
• Demonstrates strong organizational skills and the ability to effectively manage priorities and meet deadlines.
• Possesses excellent interpersonal, communication, and collaboration skills.
• Is client-focused and solution-oriented.
• Demonstrates autonomy, sound judgment, and confidence in handling complex or ambiguous situations.
• Has an excellent command of French, both spoken and written.
• Has an intermediate knowledge of English, as the incumbent will communicate daily with English-speaking clients and partners across Canada through emails and phone calls.

Why You'll Love Working with Us

• A work environment where learning and development are combined with a collective pursuit of excellence.
• Artificial intelligence tools available to everyone, helping to enhance personal efficiency and support organizational growth.
• A healthy, safe, equitable, and inclusive workplace where people are encouraged to reach their full potential.
• The opportunity to work in a hybrid environment, supported by flexibility and access to inspiring and innovative workspaces.

Competitive Benefits

• Flexible group insurance plans.
• Competitive retirement savings plan.
• Employee share purchase plan.
• Vacation program and wellness and personal development days.
• Telemedicine services.
• Employee and Family Assistance Program (EFAP).
• Ergonomic equipment program.
• Performance bonus.
• Discounts on iA products.
• And much more!

Apply Today and Take Charge of Your Career

Join us where your talent truly makes a difference!

Not Sure Whether to Apply?

At iA, we believe in potential and value diverse experiences. If this opportunity inspires you, we encourage you to apply. Your place may be with us, and we would love to get to know you!