Case Manager

Build Your Future With Us

Are you driven by customer service, supporting people, and continuous improvement, and looking to contribute to an organization whose purpose is to help clients feel confident and secure about their future? As a Case Manager, you will play a key role in the assessment, management, and ongoing administration of disability claims while helping deliver the best possible outcomes for claimants. ,

This position offers an excellent opportunity to showcase your skills and reach your full potential within a caring and dependable organization. Here, people and their development are at the heart of everything we do, creating an environment that fosters collaboration and innovation.

What You Will Accomplish With Us

As a Case Manager, you will be at the heart of our mission. Key responsibilities include:

• Manage short-term and long-term disability claims to achieve the best possible outcomes for claimants.

• Assess claims, analyze supporting documentation, and ensure all required follow-ups are completed with relevant stakeholders.

• Support claimants throughout the claims management process by delivering a high level of customer service.

• Participate in case discussions and collaborate on the management of complex cases.

• Contribute to the continuous improvement of processes and practices within the department.

What Could Help You Succeed in This Role

We are looking for someone who:

• Stands out for their customer-focused approach and results-oriented mindset;

• Demonstrates the ability to work effectively under pressure and meet tight deadlines;

• Is recognized for their teamwork, sound judgment, and collaborative approach;

• Has relevant experience in the disability insurance field;

• Is proficient with the Microsoft Office Suite (Word, Excel, Outlook, etc.);

• Requires an advanced level of English and French proficiency, as the incumbent will be required to communicate verbally and in writing as part of the assessment, management, and administration of disability claims with unilingual English-speaking and French-speaking clients across Canada on a daily basis.

Why You’ll Love Working With Us

• A work environment where learning and development are combined with a shared commitment to excellence; ,

• Artificial intelligence is in the hands of everyone, helping enhance personal effectiveness and supporting organizational growth;

• A healthy, safe, equitable, and inclusive environment where potential can be fully expressed and developed; ,

• The opportunity to work in a hybrid environment supported by flexibility and access to inspiring and innovative workspaces.

Competitive Benefits

• Flexible group insurance plans;

• Competitive retirement savings plan;

• Share purchase plan;

• Vacation entitlement and wellness and personal development days;

• Telemedicine services;

• Employee and Family Assistance Program;

• Ergonomic furniture program;

• Performance bonus;

• Discounts on iA products;

• And much more.

Apply Now and Take the Lead in Your Career, Where Your Talent Truly Matters!

Not Sure Whether to Apply?

At iA, we believe in potential and value diverse experiences. If this role inspires you, we encourage you to apply. Your place may be with us, and we would love to get to know you.