Do you want to make a difference in the client, employee and advisor experience? If so, this position is for you. Our team is working to improve the day-to-day client experience, by offering a corporate CRM solution. You will have a direct impact on the evolution of the tools and platforms used by our business lines and the evolution of the solutions we offer to our clients everywhere iA has a presence. You will play a central role on the Corporate CRM Program and you will work with team members to ensure the uniqueness of products and consistency of the solutions deployed.
Roles and responsibilities
As a key member of the CRM Program team, the product owner (PO) is highly involved in perfecting the vision for the product. You will also be responsible for ensuring the continuity of the product over time. The PO is responsible for ensuring the uniqueness of the product in the delivery of a corporate CRM. The PO is responsible for ensuring the roadmap is followed and is consistent with business requirements:
Ensure the overall cohesion of the different requirements of the various business lines
Act as master product owner to define the foundation of the corporate CRM solution
Define and prioritize the product backlog with other business line POs
Work closely with the development team to give advice on the direction of the product and user stories
Act as a reference within the organization to ensure business requirements properly translate into user stories
Manage and suggest alternatives to reduce risks
Bachelor’s degree in administration, information technology systems (ITS), computer science or equivalent
Excellent ability to understand user needs and ensure a quality delivery
Ability to work in a complex and continuously transforming environment
Excellent analytical and summary skills, and discipline
Excellent communication skills, both verbal and written, in both English and French
Knowledge of Salesforce
Keen political acumen
Knowledge of the SAFe methodology
Known experience in the deployment of a CRM tool in the sales and service industries
Knowledge of the financial industry
Are you known for your natural leadership skills? Are you a natural facilitator? If so, come join a result-driven team and have a considerable impact at a company in constant transformation!
Our employees are our best investment and we have much to offer them.
iA Financial Group is the strength of a company with a human side, with its over 8,000 employees. Together, we have earned the trust of our more than four million clients and 25,000 advisors who have chosen us for their insurance, savings, and wealth management.
With over $200 billion in assets and half a billion invested in technological innovation, we’re a key player in the financial services industry in Canada and the United States. The secret to our success? Investing in you, one person at a time. Because, for over 125 years, we have believed that it’s by supporting our employees and surrounding ourselves with the most reputable leaders in the industry, we will continue to innovate.
At iA, we’re invested in you.
Our commitment to Diversity and Inclusion
At iA Financial Group, we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability.
Please note that if you need help or assistance to make the recruitment process more accessible for you, please contact us here. Someone from our team will be happy to assist you.