- Employer: iA Financial Group
- Office: 400-988 Broadway West
- City: Vancouver
- Province: British Columbia
- Job category: Customer Service and Administrative Support
- Job ID: JR10009610
- Job type: Temporary Job Full time
- Apply before: 2021-07-30
iA Financial Group is the fourth largest life and health insurance company in Canada and offers a wide range of products for all stages of life and to meet the needs of clients across its vast sales network. Founded in 1892, iA Financial Group’s stability and solidity make it an employer of choice that invests in its employees and their development over the long term.
With operations across Canada and in the United States, iA Financial Group and its over 5,000 employees work hard every day to offer the best service to over four million clients.
Sector: Special Market Solutions; Working Environment: Currently in office but then transitioning to a hybrid model; Location: Vancouver; Status: Temporary 6 Month Contract with possibility of extension; Start Date: As soon as possible
Looking to Start your Career?
Do you consider yourself to be a detail orientated person who loves to multitask? Are you looking to work in a fun and close knit team? We have an excellent opportunity for a candidate who is looking to start their career and to get their foot in the door to gain experience in the insurance industry.
Your primary functions are to support the overall administration team and its daily operations. The role requires a basic understanding of the insurance industry, as well as of iA Special Markets products and processes. As an Administrative Coordinator you will work closely with your immediate colleagues to balance the workload and collaborate with other team members as needed.
Key responsibilities & performance requirements are:
Process & administer insurance application in adherence with established guidelines and service level agreements.
Analyze submitted applications and coordinate with underwriting team members for any medical & paramedical exam requirements and manage correspondence with applicants or third-party administrators as applicable.
Support customer service team members with administrative processes and requests. At a seasoned & experienced level, may be called upon to field inquiries and requests to assist the customer service team.
Communicate with plan administrators or plan members as required.
Bill Run (individual & divisional) execution & distribution. Review accuracy by applying analytical thinking in cross referencing the material with known processes, issues and upcoming changes.
Operational correspondence with third party vendors & service providers including the Medical Information Bureau, Dynacare and Health Care Professionals.
Operates at a high level of performance. Ability to multi-task and pivot priorities as needed, and communicate effectively to achieve objectives.
Apply critical & analytical thinking during key periods throughout the monthly campaigns – bill runs and various events specific to industry (policy renewal, high profile client onboarding or termination, re-organization of structure and so on)
Can train immediate peers with appropriate level of experience and identify and propose improvement suggestions for the benefit of team and overall department.
Key Success Indicators:
Ability to work and communicate within team, as well as with other teams
Demonstrate gradual increase in knowledge and understating of role to the point of providing feedback and improvement suggestions
Apply critical & analytical thinking throughout key periods (bill runs, renewals, client onboarding, terminations etc)
Use, re-use and capture knowledge for the benefit of team and overall department.
What we are looking for:
Hold a High School Diploma or post-secondary degree (DEC equivalent in Quebec) and 2-3 year of relevant work experience in the relevant industry.
Possess technical aptitude and data entry experience.
Customer Experience (CX) oriented. Receptive to professional growth and continuous improvement.
Be able to work in a multi-team based environment as well as independently as needed.
Demonstrate professionalism in receiving coaching, feedback and in communication delivery.
Fluent in English (Bilingual French an asset)
What we offer:
7 hour work days
Access to gym
Subsidized transit program
iA Financial Group is committed to having an equal access employment program and welcomes applications from women, visible minorities, Aboriginal peoples and disabled persons. Any use of the masculine form is to simplify the text and includes the feminine form.
Also, we are committed to fostering a workplace that promotes diversity and inclusion. We can provide accommodation in our recruitment and selection processes to applicants with disabilities where required. Please contact your Recruiter, or send an email to firstname.lastname@example.org.