Directeur(trice) Pertes Majeures

Job Title

Director — Major Losses

Build the future with us

You are driven by the strategic management of indemnity claims, the optimization of complex processes, and operational performance, and you want to contribute to the purpose of a company that strives to ensure its clients feel confident and secure about their future. As a Director – Major Losses, you will play a key role in managing major loss claims, driving continuous improvement in indemnity processes, and providing strategic leadership to a team of experts.

This position offers a great opportunity to showcase your skills and fully leverage your potential within a caring and reliable organization. Here, people and their development are at the heart of our priorities, creating an environment that fosters collaboration and innovation.

What you will accomplish with us

As a Director – Major Losses, you will be at the core of our mission. Here are the main responsibilities:

• Lead and supervise a team of Major Loss and Out‑of‑Province experts to ensure efficient claims resolution

• Identify, analyze, and resolve highly complex technical, operational, and organizational issues

• Influence team performance in terms of quality, cost control, and timelines

• Make decisions based on policies, resource requirements, budgets, and the business plan

• Implement a performance management system tailored to the sector’s operational needs

• Optimize resource allocation based on expertise and case complexity

• Recruit, develop, and support succession planning within the team

• Manage issues related to indemnity processes and evolving best practices

• Collaborate with internal leaders to optimize claims resolution processes and reduce costs

• Monitor innovative practices in major loss and out‑of‑province claims management

• Manage partnerships with independent adjusting firms and negotiate agreements

• Provide technical support to experts handling complex files

• Serve as a reference point for litigated cases and handle certain complaint files

• Approve payments in high‑cost or complex claims

• Ensure regulatory compliance of indemnity processes

What could accelerate your success in this role

We are looking for someone who:

• Has 15 years of experience in claims, including 5 years in team management

• Holds experience as a field adjuster (highly valued asset)

• Is recognized for strong, mobilizing leadership and the ability to unite a team around a shared vision

• Excels in analysis and decision‑making in complex contexts

• Demonstrates great rigor, autonomy, and a strong sense of responsibility

• Is known for excellent oral and written communication skills

• Has an intermediate/advanced level of English, as the person will be required to communicate with unilingual English‑speaking employees, collaborators, and external partners in the context of out‑of‑province files, on a regular basis

Why you will love working with us

• A work environment where learning and development blend with a collective pursuit of excellence

• A healthy, safe, equitable, and inclusive environment where individuals can express and develop their full potential

• The ability to work in a hybrid environment supported by flexibility and access to inspiring, innovative workspaces

• Competitive benefits: Flexible group insurance, competitive pension plan, share purchase plan, vacation and personal well‑being days, telemedicine, Employee and Family Assistance Program, ergonomic equipment program, performance bonus, discounts on iA products, and much more!

Apply now and take charge of your career—where your talent truly matters!

Unsure whether you should apply?

At iA, we believe in potential and value diverse experiences. If this role inspires you, take a chance and apply—your place may be with us, and we want to get to know you!