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Marketing Administration Assistant

  • Employer: iA Financial Group
  • Office: 400-988 Broadway West
  • City: Vancouver
  • Province: British Columbia
  • Job category: Customer Service and Administrative Support
  • Job ID: JR10008396
  • Job type: Permanent Job Full time
  • Apply before: 2021-05-21

Company Overview

iA Financial Group is the fourth largest life and health insurance company in Canada and offers a wide range of products for all stages of life and to meet the needs of clients across its vast sales network. Founded in 1892, iA Financial Group’s stability and solidity make it an employer of choice that invests in its employees and their development over the long term.

With operations across Canada and in the United States, iA Financial Group and its over 5,000 employees work hard every day to offer the best service to over four million clients.


The Marketing Sales Assistant promotes iA Financial Group’s life insurance and investment products through Managing General Agents (MGA). The Marketing Sales Assistant aims to increase sales of products by training agents, supporting sales activities and liaising with Vancouver administrative departments.

1. Contribute to increased sales revenue for Individual Life and Investment products:

  • By acting as a resource for the marketing and sales support help desk, day to day marketing activities, and by providing support and service to MGAs/Agents/Brokers
  • Providing life insurance and annuity quotes
  • Creating simple marketing bulletins for the field and internally, to inform them of any product changes/enhancements – composing, editing, coordinating, printing and distributing
  • Coordinating and attending sales seminars as required

2. Contribute to overall efficiency of operations:

  • By acting as a product information resource for calls forwarded from other departments – agent inquiries about iA products and their suitability
  • Delivering quality customer service by trouble shooting problematic cases in conjunction with other teams (Policy Issue/Underwriting/Agency Services)
  • Acting as a resource for other departments in the Company by providing information on our MGAs/Agents

3. Create Agent loyalty by:

  • Prioritizing problem-solving for MGAs on cases that require special attention and prioritizing other tasks as required
  • Assisting MGAs with their special events – open house, golf tournaments, Christmas parties, etc.
  • Receiving and recording MGA’s feedback regarding product/software concerns to help improve for future releases
  • Responding to inquiries via telephone, email, written correspondence, or in person, in a timely and professional manner

4. Promote the Company, our life and investment products and our services to the distribution network of independent financial advisors by:

  • Sending supplies of product information or other marketing materials
  • Educating MGAs on our software, our products, (and how they work) as well as providing advice on forms completion (how to fill out applications, change forms, etc.)
  • Learning investment information from systems (Sira or other sources), other departments and researching policy contracts or promotional material (product kits) in order to effectively answer inquiries

What we are Looking For:

  • College marketing diploma or related education and experience
  • 2 years working in the insurance industry
  • Strong ability to prioritize work and manage constant change in order to meet tight deadlines
  • excellent customer service skills
  • intermediate computer knowledge (Word, Excel, PowerPoint, Outlook)

Not Required but would be an Asset:

  • Bachelor's degree in business/finance or a related subject
  • LOMA designations (ACS, AIAA) or Life License (LLQP)
  • Event Planning skills
  • Working knowledge of Canadian illustration software

What we Offer:

  • Group health and dental insurance benefits
  • Defined Benefit Pension Plan
  • Health Spending and Wellness Account
  • Share Purchase Plan
  • Incentive Plan
  • Generous vacation program
  • Training and development opportunities

Working at iA Financial Group

We consider our employees to be our most important investment and we have a lot to offer them. Find out more about iA.

Our Commitment

iA Financial Group is committed to having an equal access employment program and welcomes applications from women, visible minorities, Aboriginal peoples and disabled persons. Any use of the masculine form is to simplify the text and includes the feminine form.

Also, we are committed to fostering a workplace that promotes diversity and inclusion. We can provide accommodation in our recruitment and selection processes to applicants with disabilities where required. Please contact your Recruiter, or send an email to