Client Relation Specialist

Job Title

Client Relation Specialist

Sector: Administration, dealer services/ Permanent/ Full time / Hybrid / Vancouver / Québec / Montréal / Brossard / Number of position : 1 / Start date: as soon as possible

Build the future with us
Are you passionate about customer service and eager to contribute to a company whose purpose is to help clients feel confident and secure about their future? As a Client Relation Specialist, you will play a key role in addressing client inquiries.

This position offers a great opportunity to showcase your skills and fully realize your potential within a caring and trustworthy organization. Here, people and their development are at the heart of our priorities, fostering an environment that encourages collaboration and innovation.

What you will Accomplish with us
As a Client Relation Specialist, you will be at the heart of our mission. Here are your key responsibilities:

• Handle a high volume of inbound, outbound calls and emails with professionalism and efficiency
• Address client inquiries, provide information on insurance policies, and resolve any issues or concerns
• Assist clients with policy updates and general policy enquiries and accurately document all client interactions and follow up as needed to ensure resolution.
• Collaborate with dealerships and financial institutions to complete pending files.
• Collaborate with internal teams to address complex client issues and ensure a seamless client experience.
• Stay informed about our products, services, and industry trends to effectively assist clients.

What Could Accelerate Your Success in This Role

We are looking for someone who:

• Is recognized for their customer service oriented
• Demonstrates strong problem-solving abilities and attention to detail

• Is known for their good knowledge of the Office suite and software tools

• Has 3 years of experience in a call center, customer service or client relations role, preferably in the insurance industry
• Advanced level of English proficiency is required, as the role involves handling a variety of calls, emails, and documents in English, and frequent interaction with English speaking clients and partners across Canada on a daily basis.
• Advanced level of French proficiency is required, as the role involves handling a variety of calls, emails, and documents in French, and frequent interaction with French speaking clients and partners across Canada on a daily basis

Why you’ll enjoy working with us

• A work environment where learning and development are deeply integrated into a collective pursuit of excellence
• A healthy, safe, equitable, and inclusive workplace where your potential can be freely expressed and nurtured
• The opportunity to work in a hybrid environment, supported by flexibility and access to inspiring, innovative workspaces. Competitive Benefits:
  Flexible group insurance, a competitive pension plan, employee share purchase plan, vacation and personal wellness days, telemedicine, employee and family assistance program, ergonomic furniture program, performance bonus, discounts on iA products, and much more!

Apply Now and Take Charge of Your Career—Where Your Talent Truly Matters!

Still Hesitating to Apply?
At iA, we believe in potential and value diverse experiences. If this role inspires you, go ahead and apply — your place might be with us, and we’d love to get to know you!

*Note for positions advertised in British Columbia

The typical hiring range for this position is between $50 000 and $55 000 CAD annually. The proposed base salary may vary depending on the candidate’s knowledge, skills, years of experience, and internal equity related to the role. At iA, we are committed to offering a fair, equitable, and market-based compensation structure. Our market data is updated annually to reflect the most current market conditions.