Our current job postings

Administrative and Technical Support Assistant

  • Employer: iA Financial Group
  • Office: 2000, McGill College avenue
  • City: Montreal
  • Province: Quebec
  • Job category: Customer Service and Administrative Support
  • Job ID: JR10011284
  • Job type: Permanent Job Full time
  • Apply before: 2021-12-19


Reporting to the Manager, Customer Relations Québec, the Administrative and Technical Support is a key member of our Group Insurance benefits team based in Montreal.

The Administrative and Technical Support will work in partnership with the Manager of Customer Relations and the Regional Sales Director, Group Insurance. Skills such as high energy, multi-tasking, highly-organized, attention to detail and self-starter will be critical skills leading to their success in this critical fast paced role.

Primary responsibilities include (but not limited to):

  • Prepares presentation and meeting materials, kits, letters, powerpoint slides and other such items by utilizing layout, formatting and keyboarding skills
  • Maintains computerized filling by inputting survey results, organizing and supporting campaigns and communication projects ensuring all deadlines are met
  • Performs database searches to input, retrieve and report information. Collects, processes and presents data of our Key Performance Indicators.
  • Answer all inbound Service team calls and redirect to the appropriate party as required and provide backup for the Sales team calls.
  • Provide backup support to the Sales Assistant during high peak periods and absences from the office
  • Assisting with new IA employee set up including equipment, systems, business cards, parking etc.
  • Coordinates meeting room bookings and special requirements for meetings.
  • Monitors, orders and maintains supplies/resource materials for unit or other locations


  • Post-Secondary education and 3-5 years of relevant work experience
  • Group Benefits and Retirement is an asset
  • Proficiency using Word, Excel (advanced) and PowerPoint
  • Excellent French and English, written and verbal, communications skills and customer service orientation
  • Excellent interpersonal skills to work in a fast-paced environment with conflicting demands supervision

At iA, we invest,
in you.

Our employees are our best investment and we have much to offer them.

Company Overview


iA Financial Group is the strength of a company with a human side, with its over 8,000 employees. Together, we have earned the trust of our more than four million clients and 25,000 advisors who have chosen us for their insurance, savings, and wealth management.

With over $200 billion in assets and half a billion invested in technological innovation, we’re a key player in the financial services industry in Canada and the United States. The secret to our success? Investing in you, one person at a time. Because, for over 125 years, we have believed that it’s by supporting our employees and surrounding ourselves with the most reputable leaders in the industry, we will continue to innovate.

At iA, we’re invested in you.

Our commitment to Diversity and Inclusion

At iA Financial Group, we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability.

Please note that if you need help or assistance to make the recruitment process more accessible for you, please contact us here. Someone from our team will be happy to assist you.