Here you'll find informational documents and forms to fill out for the different services we offer so we can serve you quickly and efficiently, whatever your situation. Tell us what you need, and we’ll take care of the rest!
Frequently viewed
Auto and home insurance
Claims
- File a claim
- Track a claim
- Request a roadside assistance reimbursement
- (This coverage must be included in your contract)
For all other requests, please contact customer service by completing this form.
Individual insurance
Extended medical care
- Claim form accident, health insurance benefit (PDF 157.47 kB)
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For all claims made under complementary medical/dental care coverage.
- Exceptional drug authorization request (PDF 131.97 kB)
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For all claims made under complementary medical/dental care coverage.
Group insurance
Claims
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To find the fastest and easiest ways to submit claims, go to the "Make a Claim" section.
- Consult
Prescription drugs
- List of drugs requiring prior authorization (PDF 181 ko)
- Brochure – Drugs requiring prior authorization (PDF 286 ko)
- Request for prior authorization – Drugs (PDF 229 ko)
- Request for prior authorization – Drug for weight management and obesity (PDF 275 ko)
- Request for prior authorization – Ozempic, Rybelsus and Mounjaro (PDF 217 ko)
- Request for prior authorization – FreeStyle Libre sensor (PDF 257 ko)
- Request for brand name drug exception (PDF 85 ko)
- Request for reference biologic drug exception (PDF 109 ko)
Health, dental care and disability
Administrative forms
- Enrolment request
- Enrolment request (Quebec residents)
- Enrolment request – with online beneficiary designation
- Enrolment request – with online beneficiary designation (Quebec residents)
- Change request (PDF 303 ko)
- Change request – with online beneficiary designation (PDF 306 ko)
- Evidence of insurability (PDF 655 ko)
- Appointment or change of beneficiary (PDF 79 ko)
- Overage dependent with a disability (PDF 93 ko)
- Modification of status from smoker to non-smoker (PDF 128 ko)
Specialized products – Creditor insurance
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Loan insurance for investment funds (Contract 70011)
- Certificate of insurance – Contract 70011 (PDF 954 ko)
- Summary of insurance – Contract 70011 (PDF 434 ko)
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Loan insurance (line of credit, mortgage loan and personal loan) – Laurentian Bank
- Certificate of insurance – Line of credit, mortgage loan and personal loan (PDF 836 ko)
- Summary of insurance – Line of credit (PDF 803 ko)
- Summary of insurance – Mortgage loan (PDF 787 ko)
- Summary of insurance – Personal loan (PDF 824 ko)
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Travel insurance – Laurentian Bank Visa
- Certificate of insurance – Travel (PDF 1.7 mo)
- Summary of insurance – Travel (PDF 783 ko)
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Purchase insurance and extended warranty – Laurentian Bank Visa
- Certificate of insurance – Purchase and extended warranty (PDF 1.9 mo)
- Summary of insurance – Purchase and extended warranty (PDF 752 ko)
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Assur-payment – Laurentian Bank Visa
- Certificate of insurance – Assur-payment (PDF 202 ko)
- Summary of insurance – Assur-payment (PDF 784 ko)
Plan administration
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If you are a group insurance plan administrator, please see the "Forms and useful documents" section. It will help you manage your plan.
- Consult
Savings and retirement
Special markets
Claims
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To find the fastest and easiest ways to submit claims, go to the "Make a Claim" section.
- Consult
Client change forms
- Request for Pre-Authorized Debit (PAD) Payment (PDF 210.68 kB)
- Request to Add a Child to Your Existing Plan (PDF 93 kB)
- Termination of Coverage Request (PDF 195 kB)
- Supplemental Questionnaire for Dependent Child Insurance (PDF 121.31 kB)
- Name and Address Change (PDF 81.05 kB)
- Request for Non-Smoker Rates (PDF 273.48 kB)
- Beneficiary Designation Change (PDF 113.51 kB)
Forms for administrators of a group plan
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Benefits Administrator Forms
- Basic Group Critical Illness Insurance Enrolment Request Form (Employee and Dependent Child) (PDF 141.13 kB)
- Group Insurance Change Request Form (PDF 90.03 kB)
- Basic Group Critical Illness Insurance Enrolment Request Form (Employee Only) (PDF 64.01 kB)
- Late Application for Spouse (PDF 273.47 kB)
- Late Application for Dependent Child (PDF 171.33 kB)
- Late Application for Employee (PDF 185.57 kB)
Summaries and Legal Documents (QC only)
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For Travel Medical Insurance
TuGo Only
- TuGo - Product Summary - English (PDF 175 kB)
- TuGo - Legal documentation - English (PDF 220 kB)