Our current job postings

Customer Service Representative

  • Employer: iA American Warranty, L.P.
  • Office: 8201 N Fm 620 Rd.
  • Location: Austin, Texas
  • Job category: Not Evaluated (Job Family)
  • Job ID: JR10013810
  • Job type: Permanent Job Full time


Do you have call center or customer service experience and an interest in insurance or the automotive industry? Let's talk!

As our Customer Service Representative, you'll assist our customers by processing cancellations for our automotive warranty products.

How we'll take care of you: we provide training! We also provide a comprehensive benefits package including medical, dental, vision, short and long-term disability, 401K plan with match, opportunities for advancement, bonus eligibility, and more!

The details: you'll work 8-5 PM CT. We are currently remote, but there is a chance we may return to the office in the future so you will need to be local to the Austin, TX area for consideration. The call volume averages between 30-50 calls per day. You'll receive calls from dealerships and customers regarding cancellations.

We're looking for people who: are customer service professionals - who enjoy problem-solving! You have a high school diploma or GED.

Interview steps: You’ll speak to a Talent Acquisition team member first and interview with our hiring team as a final step.

About us: iA American is a wholly-owned subsidiary of iA Financial Group, one of the largest insurance and wealth management groups in North America. In the last few years, iA American has been thoughtfully built by iA Financial Group through the acquisition of Innovative Aftermarket Systems (IAS), SouthwestRe, and Dealers Assurance Company (DAC). Our suite of products and services includes automotive protection packages, reinsurance options, dealer support, direct-to-consumer products, and in-house administration.

At iA, we invest,
in you.

Our employees are our best investment and we have much to offer them.

Company Overview


iA Financial Group is the strength of a company with a human side, with its over 8,000 employees. Together, we have earned the trust of our more than four million clients and 25,000 advisors who have chosen us for their insurance, savings, and wealth management.

With over $200 billion in assets and half a billion invested in technological innovation, we’re a key player in the financial services industry in Canada and the United States. The secret to our success? Investing in you, one person at a time. Because, for over 125 years, we have believed that it’s by supporting our employees and surrounding ourselves with the most reputable leaders in the industry, we will continue to innovate.

At iA, we’re invested in you.

Our commitment to Diversity and Inclusion

At iA Financial Group, we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability.

Please note that if you need help or assistance to make the recruitment process more accessible for you, please contact us here. Someone from our team will be happy to assist you.