Chargé(e) en transition d’affaires (agréé(e))

Reporting to the Director, Transition and Business Support, National Sales, the Business Transition Manager (Certified) plays a key role in providing administrative and operational support to new advisors joining the firm as well as to existing advisors on our independent platform. This position combines responsibilities related to transition, training, customer service, and compliance, offering a unique opportunity to broaden your experience in the investment industry and progress toward roles such as Investment Advisor, Senior Certified Assistant, or other internal opportunities.

Key responsibilities:

1. Transition and training support

• Provide personalized training sessions (in person, virtual, or by phone) to advisors and their teams on systems and procedures.

• Assist new advisors with onboarding and opening client accounts.

• Develop and improve training materials for advisors.

• Propose innovative training initiatives and collaborate with internal experts (financial planning, marketing, insurance, compliance).

• Participate in national training events and recruitment initiatives.

• Stay informed of regulatory changes and industry developments.

2. Administrative management and compliance

• Manage the opening of client accounts via the integration platform.

• Update client documents and ensure file compliance.

• Process cash flow requests (fund inflows and outflows).

• Monitor transactions (PAC, SWP, contributions, withdrawals).

• Respond to compliance requests and assist with estate settlements.

• Prepare and complete reports for advisors and clients.

• Review and validate account transfer requests.

3. Customer Service

• Respond quickly and efficiently to client and advisor requests.

• Prepare, analyze, and present reports and recommendations.

• Keep client files up to date and document all interactions.

• Resolve issues and execute transactions accurately.

• Develop marketing communications and documents for clients.

4. Collaboration and Development

• Work closely with regional and national sales management teams.

• Contribute to the planning and organization of national events.

• Promote open communication and knowledge sharing within teams.

• Travel occasionally to support new advisors during their onboarding process.

Qualifications:

• 1 to 2 years of experience in a similar role in the financial services industry.

• Good knowledge of account types (cash, margin, RRSP, RRIF, LIF, RESP, etc.).

• Knowledge of financial instruments (stocks, fixed income, mutual funds).

• Advanced knowledge of English, as the person will be required to communicate orally and in writing with unilingual English-speaking internal and external partners across Canada on a daily basis, via email, virtual meetings, and for the production of content exclusively in English.

• Comfortable on the phone and able to interact with internal partners and clients.

• Strong organizational skills and ability to work independently.

• Ability to meet deadlines and objectives.

• Understanding of industry and firm compliance regulations.

Training and accreditations (to be obtained depending on profile):

• Preference for candidates with an IIROC (IR) license.

• Canadian Securities Course (CSC) and Conduct and Practice Handbook (CPH) completed or in progress.

• Other courses to be completed as directed by management.

Benefits:

• Hybrid work model (office and remote).

• Opportunities to travel to meet with advisors across Canada.

• Access to training and professional development programs.

Why you'll like to work with us?

• A work environment where learning and development merge with a collective pursuit of excellence.

• A healthy, safe, equitable, and inclusive environment where potential can be freely expressed and developed.

• The opportunity to work in a hybrid work environment, supported by flexibility and access to inspiring and innovative workspaces.

• Competitive benefits: Flexible group insurance, competitive pension plan, stock purchase plan, vacation and wellness and personal development days, telemedicine, employee and family assistance program, ergonomic furniture program, performance bonuses, discounts on iA products, and more!

Apply now and take control of your career where your talent really counts!

Hesitating to apply?

At iA, we believe in potential and value diverse experiences. If this role inspires you, go ahead and apply—your place may be with us, and we want to get to know you!