CANADA POST RESUMES OPERATIONS

Despite Canada Post resuming operations, delays are to be expected

Canada Post resumed operations on December 17, 2024 but delays are to be expected in mail delivery over the coming weeks.

We remind you that our online services are still the best way for you to perform transactions and submit requests.

We are here for you

We continue to monitor the situation closely to minimize the impact on our operations.

If you need assistance, please contact us.

Frequently asked questions

Here are the answers to the most frequently asked questions about the Canada Post labour dispute.

General questions

Individual Insurance and Savings

Life and health insurance obtained through a financial security advisor

For disability, death and critical illness benefit payments

Savings | Investment through a financial security advisor

Group Insurance

Group Savings and Retirement

Auto and Home Insurance

iA Dealer Services

General questions

iA Financial Group is doing everything it can to minimize the impacts of the Canada Post labour dispute on its clients.

We are not able to send all documents by courier service, but we are deploying alternative solutions to serve clients with urgent needs.

Please refer to the Contact us page.

Individual Insurance and Savings

iA is currently unable to send cheques by mail. Rest assured that your cheque will be held securely and mailed to you once the strike has ended.

However, we do offer alternatives depending on the business line.

We understand your situation and regret any inconvenience caused. Unfortunately, due to the current job action at Canada Post, late payment charges cannot be reversed.

We are currently unable to determine when documents or payments may be received. For more information, please contact your financial security advisor.

Life and health insurance obtained through a financial security advisor

You can access a wide range of information on My Client Space at any time by going to https://ia.ca/online-tools.

For disability, death and critical illness benefit payments

iA Financial Group is using the courier service Purolator as an alternative to send payments by cheque. For disability benefits, you can also contact us to request direct deposit at 1-844-442-4636.

iA is using the courier service Purolator as an alternative to send payments by cheque. For disability benefits, you can also contact us to request direct deposit at 1-844-442-4636.

If you believe that your benefit payment may have been sent before the strike and you still haven’t received it, please contact us at 1-844-442-4636.

Premiums can be paid by bank transfer or direct debit from your account. To make payments using your preferred method, contact your financial security advisor. You can find this information in My Client Spaceopen_in_new.

If your payment was sent by mail and we have not received it by the payment due date, please contact your financial security advisor to pay the balance using the alternative methods available.

iA is currently unable to send paper contracts by mail. Rest assured that your document will be held securely and mailed to you once the strike has ended.

You may consult your policy at any time in My Client Spaceopen_in_new.

If you believe that your benefit payment may have been sent before the strike and you still haven’t received it, please contact us at 1-844-442-4636.

We recommend that you use our online claim form available on our website.

During the strike, you can also send your forms using the courier service of your choice to our head office at:
1080 Grande Allée West
Quebec City, QC G1S 1C7.

iA Financial Group is currently unable to send reimbursements by mail. Rest assured that your cheque will be held securely and mailed to you once the strike has ended.

Savings | Investment through a financial security advisor

You can access a wide range of information on My Client Space at any time by going to https://ia.ca/online-tools.

Transaction confirmations can be consulted and downloaded at any time in My Client Space. Visit My Client Spaceopen_in_new.

We are currently unable to determine when payments by cheque will be sent.

You may contact your financial security advisor at any time to add banking information to your file for all future withdrawals.

If you have a specific situation for a pending withdrawal, please contact us at 1-844-442-4636.

You have several options for contributing to your plan.

Group Insurance

The best way to submit a claim is via My Client Spaceopen_in_new or iA Mobile.

Once your claim has been processed, you will usually receive your money within two business days.

My Client Space

  • Sign into My Client Spaceopen_in_new.
  • Click on Group insurance in the left-hand menu.
  • Click on Make a claim, in the left-hand menu, then on Next.
  • Select the person for whom you are submitting the claim.
  • Select the type of claim, then click on Next.
  • Select or add a provider, then click on Next.
  • Enter the details of the expenses incurred, then click on Next.
  • Review the information, check the I read and agree to the terms stated in the Confirmation / Authorization box, click on Submit your claim, then on Done.

iA Mobile

  • Open the iA Mobile app and log in.
  • Tap on Group insurance.
  • Tap on Make a claim and then on Continue.
  • Select the person for whom you are submitting the claim, then tap on Continue.
  • Select the benefit for which you are submitting the claim, then tap on Continue.
  • Select the type of expenses incurred, then tap on Continue.
  • Select or add a provider, then tap on Continue.
  • Enter the details of the expenses incurred, then tap on Continue.
  • Review the information, check the I have read and agree with the terms in the Confirmation / authorization box, click on Submit, then on Done.

To submit claims online, you first need to sign up for direct deposit. This will enable us to deposit your reimbursements directly into your bank account, accelerating your reimbursements.

You can sign up for direct deposit in My Client Spaceopen_in_new or iA Mobile.

My Client Space

  • Sign into My Client Spaceopen_in_new.
  • Click on Group insurance in the left-hand menu.
  • Click on Direct deposit and notification, in the left-hand menu, then on Sign up.
  • Enter your banking information, check the I have read and agree with the terms in the Confirmation / Authorization box, then click on Save.

If you do not have the option of direct deposit, please contact your plan administrator.

iA Mobile

  • Open the iA Mobile app and log in.
  • Tap on Group insurance.
  • Tap on Direct deposit and on Add your banking information.
  • Enter your banking information, check the I have read and agree with the terms in the Confirmation / authorization box and tap on Save.

If you do not have the option of direct deposit, please contact your plan administrator.

You can track the status of a claim in My Client Spaceopen_in_new or iA Mobile.

You can track the status of a claim in My Client Spaceopen_in_new or iA Mobile.

My Client Space

  • Sign into My Client Spaceopen_in_new.
  • Click on My messages, in the left-hand menu, then on Send a message.
  • Select your group insurance plan from the Contract drop-down list.
  • Select Dental, drugs, health, vision and travel insurance from the Topic drop-down list.
  • Select Submit the requested information for an existing claim from the Subject drop-down list.
  • Attach the requested documents and provide additional information, if required, in the Message field, then click on Send.

iA Mobile

  • Open the iA Mobile app and log in.
  • Click on My messages, in the left-hand menu, then on Send a message.
  • Select your group insurance plan from the Contract drop-down list.
  • Select Dental, drugs, health, vision and travel insurance from the Topic drop-down list.
  • Select Submit the requested information for an existing claim from the Subject drop-down list.
  • Attach the requested documents and provide additional information, if required, in the Message field, then tap on Send.

Group Savings and Retirement

You can sign up for pre-authorized debit to make voluntary contributions in My Client Space or iA Mobile.

My Client Space

  • Sign into My Client Space.
  • Click on My messages, in the left-hand menu, then on Send a message.
  • Select your plan from the Contract drop-down list.
  • Select Group Savings and Retirement from the Topic drop-down list.
  • Select Contributions / Pre-authorized payment from the Subject drop-down list.
  • Attach the Personal pre-authorized payment agreement form, completed and signed, along with a picture of a void cheque, and click on Send.

iA Mobile

  • Open the iA Mobile app and log in.
  • Tap on Group Savings and Retirement.
  • Tap on RRSP or TFSA, then on Contribute.
  • Tap on Pre-authorized payment, then on Next and on Add.
  • Enter your banking information, check the I have read and agree with the terms in the Confirmation / authorization box and tap on Save.

You can sign up for direct deposit in My Client Space or iA Mobile.

My Client Space

  • Sign into My Client Spaceopen_in_new.
  • Click on My messages, in the left-hand menu, then on Send a message.
  • Select your plan from the Contract drop-down list.
  • Select Group Savings and Retirement from the Topic drop-down list.
  • Select Withdrawals / Terminations / Retirement / Death from the Subject drop-down list.
  • Attach a picture of a void cheque and indicate that you want to sign up for direct deposit in the Message field, then click on Send.

iA Mobile

  • Open the iA Mobile app and log in.
  • Tap on My messages, in the left-hand menu, then on Send a message.
  • Select your group insurance plan from the Contract drop-down list.
  • Select Group Savings and Retirement from the Topic drop-down list.
  • Select Withdrawals / Terminations / Retirement / Death from the Subject drop-down list
  • Attach a picture of a void cheque and indicate that you want to sign up for direct deposit in the Message field, then click on Send.

Auto and Home Insurance

As each situation is unique, contact us if you are expecting a payment from us by cheque so that we can find an alternative solution.

You can pay your insurance premium by direct debit or through your financial institution at any time. In light of the labour dispute at Canada Post, payment by cheque is not recommended.

If you are an iAAH customer, you can access your documents in My Client Spaceopen_in_new.

If you are a Prysm customer, contact us so that we can send you your documents by email during the labour dispute at Canada Post.

If you are an iAAH customer, you can access your insurance documents in My Client Spaceopen_in_new.

If you are a Prysm customer, contact us so that we can send your documents by email.

iA Dealer Services

If it was received before the labour dispute, it will be processed as usual.

If you mailed in your request and are concerned it is stuck in the mail, please re-submit it by email, fax or phone.

For certain coverages, we are able to pay by credit card or electronic funds transfer. Contact us if you were expecting a cheque and did not receive it.

For Creditor Claims, cheques are being couriered to the financial institutions.

We are using email and phone for correspondence, and electronic funds transfer and credit card for payments where available.