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Administrative and technical support technician

  • Employer: iA Financial Group
  • City: Brossard
  • Job category: Customer Service and Administrative Support
  • Job ID: J0718-1206
  • Job type: Regular full time

Company Overview

iA Financial Group is the fourth largest life and health insurance company in Canada and offers a wide range of products for all stages of life and to meet the needs of clients across its vast sales network. Founded in 1892, iA Financial Group’s stability and solidity make it an employer of choice that invests in its employees and their development over the long term.

With operations across Canada and in the United States, iA Financial Group and its over 5,000 employees work hard every day to offer the best service to over four million clients.

Description

The iA-SAL Sales Support team is seeking an Administrative and Technical Support Technician at its Brossard office.
Are you bilingual, structured and independent? Do you enjoy working as part of a team? Do you want a position that combines administrative and technical support? If so, this position is for you!

Specifically, you will:
Answer users’ technical questions about the sales platform and related products
Provide customer service and follow up with the various stakeholders, including dealers and representatives
Make changes to client files when required and advise the different departments of the changes
Help create the different sales-related duties
Perform various general clerical duties
Working at iA Financial Group means working in a stimulating environment that encourages professional development and where everyone plays an important role in the company’s success.

Qualifications

Diploma of college studies and two years of experience in a technical and/or sales support call centre
Expert ability to work with different software applications simultaneously
Must be bilingual (must be able to communicate clearly in both English and French with clients across Canada)
Must have abilities inherent to the position: ability to communicate effectively, must be customer-service oriented, must have initiative

Working at iA Financial Group

We consider our employees to be our most important investment and we have a lot to offer them. Find out more about iA.

iA Financial Group is committed to having an equal access employment program and welcomes applications from women, visible minorities, Aboriginal peoples and disabled persons. Any use of the masculine form is to simplify the text and includes the feminine form.