Message from the President and Chief Executive Officer
We believe that exceptional measures are necessary to deal with COVID-19, so that we can reduce and ultimately eliminate the risk of contamination.
In compliance with directives issued by the various levels of government and public health authorities, we have implemented various measures to protect our nearly 8,000 employees in Canada and the United States. These include prohibiting business travel and face-to-face meetings, isolating some employees at home as a preventive measure, and the widespread use of telework.
Rest assured, valued clients, that iA Financial Group has taken the necessary measures to ensure that we can continue to provide you with the same quality of service you expect and deserve.
All our service centres remain open and can be contacted online or by phone. To consult the list of service centres, visit: https://ia.ca/contact-us.
We are here for you, always.
We will continue to closely monitor the situation and are confident that the measures taken to date are effective.
Thank you for your understanding and cooperation.
COVID-19: As financial services are designated as an essential service, iA Financial Group remains open and operational
Date of publication : March 25, 2020
In order to intensify their fight against the COVID-19 pandemic, government authorities have decreed the temporary closure of all non-essential businesses.
We wish to reassure you: since financial services have been designated as an essential service, iA Financial Group remains open and operational, while respecting the directives on telework and social distancing.
Over the past few weeks, we have taken exceptional measures to ensure the continuity of our operations and the usual quality of service we offer you.
In these difficult times, you can always count on us, and we would like to take this opportunity to acknowledge the commitment of our employees, who are essential to ensuring that our activities run smoothly.
Our hearts go out to you, take care of you and your loved ones.
Thank you for your trust in iA Financial Group.
Auto and home insurance
- In case of an emergency or for immediate assistance, you can call us 24/7 at 1-877-700-7778.
- You can also start your claim online whenever it’s most convenient for you. A claims expert will contact you.
Consult this FAQ for details regarding your travel, medical, drug and disability insurance coverage.
- You’ll have instant access to the status of your claims.
- You’ll get your reimbursements faster, with direct deposit.
- You won’t have to fill out or mail any paper forms.
Individual Savings and Retirement
iA and its financial security advisors are here to support and advise you during hard times, like the times in which we currently find ourselves. Contact your advisor now, if you haven’t already done so, or go here to find an advisor to support you!
Stay tuned for the latest economic outlooks with Clément Gignac, our chief economist, and refer to the document titled Enter, exit or stay put to stay the course with respect to your long-term savings goals.
Group Savings and Retirement
We are experiencing a higher-than-normal call volume. Please expect longer wait times.
To speed up the processing of certain types of request, we propose two options from our secure platforms:
Developments in the situation
We will continue to closely monitor how the situation evolves and are confident in the effectiveness of the measures we have taken to date.
Thank you for your trust.