Major news

COVID-19: As financial services are designated as an essential service, iA Financial Group remains open and operational

Date of publication : March 25, 2020

In order to intensify their fight against the COVID-19 pandemic, government authorities have decreed the temporary closure of all non-essential businesses.

We wish to reassure you: since financial services have been designated as an essential service, iA Financial Group remains open and operational, while respecting the directives on telework and social distancing.

Over the past few weeks, we have taken exceptional measures to ensure the continuity of our operations and the usual quality of service we offer you.

In these difficult times, you can always count on us, and we would like to take this opportunity to acknowledge the commitment of our employees, who are essential to ensuring that our activities run smoothly.

Our hearts go out to you, take care of you and your loved ones.

Thank you for your trust in iA Financial Group.

The continuity of our services

As an employer of choice and good corporate citizen, we have a duty to protect the health and safety of our employees, our clients and our partners.

Rest assured that we are taking the necessary measures to ensure the continuity of our operations and to guarantee the quality of the service we provide.

Our clients, our priority

In this exceptional situation with COVID-19, our financial security advisors are here for you and ready to answer your questions.

Talk to an advisor

  • Please see our FAQs for information about your critical illness or disability insurance or hospital benefit in case of illness.
  • In case of an emergency or for immediate assistance, you can call us 24/7 at 1-877-700-7778.
  • You can also start your claim online whenever it’s most convenient for you. A claims expert will contact you.

Consult this FAQ for details regarding your travel, medical, drug and disability insurance coverage.

You can submit your claims in My Client Space and on iA Mobile. It's easy, fast and secure.

  • You’ll have instant access to the status of your claims.
  • You’ll get your reimbursements faster, with direct deposit.
  • You won’t have to fill out or mail any paper forms.

iA and its financial security advisors are here to support and advise you during hard times, like the times in which we currently find ourselves. Contact your advisor now, if you haven’t already done so, or go here to find an advisor to support you!

Stay tuned for the latest economic outlooks with Clément Gignac, our chief economist, and refer to the document titled Enter, exit or stay put to stay the course with respect to your long-term savings goals.

Your financial well-being is our priority. Here are answers to some of the questions you might have.

We are experiencing a higher-than-normal call volume. Please expect longer wait times.

To speed up the processing of certain types of request, we propose two options from our secure platforms:

  • To perform transactions or for any other questions, go to My Client Space.
  • To see the status of your accounts, download them or go to the iA Mobile app.
  • Please see our FAQ for more information.
  • Please send any questions or requests regarding claims or applications to solutions@ia.ca or call 1-800-266-5667.

Developments in the situation

We will continue to closely monitor how the situation evolves and are confident in the effectiveness of the measures we have taken to date.

Thank you for your trust.