INFORMATION RELATING TO COVID-19

We are here for you

In the context of COVID-19, we are taking all measures necessary to ensure you receive the same excellent quality of service you have come to expect from us.

All our service centres remain open and can be contacted online or by phone.

We are here for you, always.

Contact us

Our clients, our priority

Our financial security advisors are here for you and ready to answer your questions.

Talk to an advisor

The continuity of our services

Questions about our products and services? Learn more:

  • Please see our FAQs (PDF, 93 kB) for information about your critical illness or disability insurance or hospital benefit in case of illness.
  • Please pay your premiums online. This simple action will make it easier for us to process your payments. It’s fast and secure!
  • You can submit your claim online at any time. Ideal for limiting your movements! 

Customer service

  • Life Insurance: 1-844-442-4636
  • Disability and salary Insurance: 1-800-465-5818

If you have questions about your iA travel insurance, please refer to TuGo's frequently asked questions: https://www.tugo.com/en/travel-insurance/faq/

Our team is here to advise and support you!

Emergencies and claims

  • In the event of an emergency or to obtain immediate assistance, contact us at 1-877-700-7778, 24 hours a day, 7 days a week.
  • You can also start your claim online whenever works for you. One of our claims adjusters will contact you thereafter.

Customer Service

  • Have questions about your auto and home insurance? Contact one of our agents at 1-877-650-4612.
  • Our team is available Monday to Friday, 8:00 am to 8:00 pm, and Saturday, 8:30 am to 4:00 pm.

Consult this FAQ (PDF, 197 kB) for details regarding your travel, medical, drug and disability insurance coverage.

You can submit your claims in My Client Space and on iA Mobile. It's easy, fast and secure.

  • You’ll have instant access to the status of your claims.
  • You’ll get your reimbursements faster, with direct deposit.
  • You won’t have to fill out or mail any paper forms.

iA and its financial security advisors are here to support and advise you during hard times, like the times in which we currently find ourselves. Contact your advisor now, if you haven’t already done so, or go here to find an advisor to support you!

Stay tuned for the latest economic outlooks with Clément Gignac, our chief economist, and refer to the document titled Enter, exit or stay put to stay the course with respect to your long-term savings goals.

To make additional deposits to your contract, use your financial institution's online payment function. The reference number to use is your contract number, preceded by the letters "RI" (example: RIXXXXXXXXXX).

You can perform transactions and consult documents, including your statements and your tax slips and documents, in My Client Space and in iA Mobile

Customer service:

Phone: 1-844-4iA-INFO (1-844-442-4636)

Your financial well-being is our priority.

The four companies that make up iA Wealth – iA Securities, Investia Financial Services, FundEX Investments and iA Clarington Investments – have maintained seamless operational continuity throughout the pandemic and are ready to help with any inquiry you may have.

We recommend that you speak with your financial advisor as your first point of contact. Should you wish to speak with a client services representative, please use the appropriate contact number below.

Wealth management

  • iA Securities
    1-866-384-5840

    Investia Financial Services
    1-888-684-5548

    FundEX Investments
    1-800-324-6048

Investments

  • iA Clarington Investments
    1-800-530-0204

You may also direct your inquiry to:

clientservices@iawealth.com
serviceclient@iagestiondepatrimoine.com

  • Please send any questions or requests regarding claims or applications to solutions@ia.ca or call 1-800-266-5667.

Developments in the situation

We are closely monitoring the evolving situation and are taking all appropriate measures to ensure your peace of mind.

Thank you for your trust.