Privacy and Security

We take its protection seriously.

iA Financial Group makes every effort to ensure the security of the personal information you entrust to us. That’s why we’re re-examining, revaluating and reinforcing our processes. It’s our commitment to you.

Read our Privacy Policy

Learn more

What we’re doing to protect you

The crucial steps we’re taking to ensure your personal information is secure.

We take the measures required to fortify our IT infrastructure. Access to your personal information is under the continuous protection of a team of professionals, as well as state-of-the-art monitoring tools and technology.

Access to most of our buildings, as well as to our IT systems and infrastructure, is limited to authorized personnel only. Our buildings are under constant surveillance.

Our employees and advisors are trained to handle your personal information with care and respect, and to follow best practices. We also insist that our suppliers follow these high standards.

Whether it’s online, on the phone or in person with your advisor, we will always confirm your identity. It’s to keep your information safe!

What you can do

4 simple reflexes you can develop to be more secure

Be vigilant about your personal information. This is sensitive information. Avoid sharing it online or over the phone with unknown parties.

The personal information that fraudsters look for most is:

  • Your date of birth
  • Your bank account numbers
  • Your social insurance number
  • Your passwords

Be vigilant when someone contacts you by email, by text or over the phone.

Fraudsters can be very creative when it comes to trying to get their hands on your personal information. Most of the time, they try to pass as a credible organization, but the supposed reason for contacting you is always surprising or alarming.

The strategies they use often have several points in common:

  • They signal a problem — E.g.: There has been suspicious activity related to your account. Please act quickly.
  • They say it’s very urgent — E.g.: You must immediately pay back an unexpected amount or risk serious problems.
  • They promise an unexpected gain — E.g.: You’ve won an amazing amount of money or a gift. Claim it now.

If you are unsure about the authenticity of a message or the sender:

  • Don’t click on any links in the message.
  • Don’t open any attached files.
  • Don’t reply to the sender, so that you don’t confirm the validity of your email address.

Choose strong passwords.

Companies that care about the security of your personal information will ask you to use strong passwords that use a wide variety of characters. Get into the habit of using strong passwords for everything, so that access to your data is better protected.

Example passwords:

  • Weak password: Kitty
  • Strong password: B85tz532*

Be careful about the information you post about yourself on social media.

Social media is a gold mine for malicious individuals looking for personal information.

Don’t reveal any sensitive information such as your phone number, address or date of birth.

As much as possible, limit your posts to smaller, private groups of people you trust. Don’t post everything publicly.

Worried about a message you received from iA Financial Group?

If you suspect that you’ve been contacted by someone pretending to be iA Financial Group, please contact us.

Contact us

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