Both hands on the wheel
of your auto and home insurance
- Manage your products
- Consult your documents
- Replace or add a car to your insurance policy
- Access your digital car insurance certificate
- Submit a claim
My Client Space also allows you to:
Modify your
personal information
Change your
payment methods
Store
a vehicle
Request a
change of
address
Get your
roadside assistance
card
My Client Space advantages
Secure
Access your insurance information securely by navigating in an environment that protects your personal information.
Quick and easy
Find your auto and home insurance documents and other relevant information quickly and easily.
Practical and accessible 24/7
Manage your auto and home insurance in one place, using the device of your choice, whenever you want, wherever you want.
Environmentally friendly
Reduce paper consumption by opting for an electronic policy. A great way to do more for the environment!
Your car insurance certificates available in digital format
Download your car insurance certificates and add them to your phone’s digital wallet so you can access them at all times. No more rifling through your wallet for a piece of paper.
FAQ
What is My Client Space?
iA Auto and Home Insurance client space is a quick and easy way to access information. It offers varied, personalized content that is easily accessible from any mobile device or computer connected to the Internet, 24/7.
My Client Space is a secure website, meaning that the content and information that it contains and transmits are protected and that access to it is controlled. That's why only authorized clients of iA Auto and Home Insurance have access to it, using a personalized and confidential username and password.
The data transmitted between the user and iA Auto and Home Insurance within My Client Space is encrypted before being sent across the Internet. Only iA Auto and Home Insurance and the user's browser hold the shared key so that only they can decrypt each other's messages.
For your own security, we recommend that you use the latest version of your Web browser to access My Client Space.
What can I do in My Client Space? How is it useful to me?
My Client Space allows you to manage your auto and home insurance online easily and securely, whenever you want. More specifically, it allows you to:
- Consult your insurance policy details
- Access your contracts and other documents
- Get information on your payments
- Download your digital car insurance certificate
- Store a vehicle
- Request a change of address
- Start a claim
It is also a fast and efficient tool whose content is constantly being improved.
How do I choose my password?
Your password MUST:
- Contain between 8 and 63 characters
- Contain at least three of the four following types of characters: lower case letters, upper case letters, numbers and special characters (e.g., $, %, @, !)
- Be different than your username
- Be different than your last five passwords
Your password MUST NOT:
- Contain more than three of the same characters (e.g., 1111, AAAA)
- Contain more than three consecutive characters (e.g., 1234, ABCD)
- Begin or end with a space
Your password will be checked against your profile information, a list of compromised passwords and a list of restricted words. For example, "P@ssw0rd" would be refused because it is included in a list of compromised passwords. A password including the word "Investment" would be refused because is it related to our business segment. Also, a password containing your first name or your email would be refused because it would be too easy to guess.
Pay special attention when using the following letters and numbers: “I-i” and “L-l”, “O-o” and “0”. These are easy to mix up when entering your username and password.
How can I improve the security of my personal information?
You are responsible for using and storing your client space username and password. This means it is up to you to keep your personal information secure. Here are some tips to help improve the security of your information:
- Never disclose your username or your password.
- If you write down your username and password, don't write them all together and keep them in a safe place.
- When choosing your password, make sure it is easy to remember, but no one will be able to guess it.
- If your mobile or computer is stolen, have your account deactivated by contacting Customer Service at 1-877-700-7778.
What should I do if I forget my password?
You can request a new password online by clicking on the “Forgot your password?” link, located on the My Client Space login page. You will need to enter your username and answer a few questions. This will allow us to verify your identity and help us protect the confidentiality of your information. If we are able to identify you correctly, you will be able to access My Client Space again right away. Otherwise, you will need to contact Technical Support at 1-833-550-1818. Support is available 24/7.
What can I do if I do not receive the email containing the verification code needed to recover my password?
- Make sure you are using the correct email address. Note that it may differ from your username.
- Check your spam folder.
- Check your other inboxes.
- Retry the password recovery process.
- Contact Technical Support at 1-833-550-1818. Support is available 24/7.
Do I need to read the terms of use and agree to them before I can access My Client Space?
Yes. The terms of use set out the conditions that apply to transactions made using My Client Space. Therefore, it is important that you read them carefully. The terms of use will be displayed once you have chosen your new password. By clicking on the "I agree" button, you agree to be bound by the terms of use, which then allows you to access My Client Space.
Who can I contact for help?
For technical assistance with logging in or registering for My Client Space, please contact Technical Support at 1-833-550-1818. Support is available 24/7.
For assistance or if you have questions regarding your auto and home insurance policies, please contact Customer Service at 1-877-700-7778.
Can I access My Client Space from any mobile device or computer?
Yes, as long as the mobile device or computer you are using has an Internet connection and you know your username and password.
How can I access My Client Space?
To access iA Auto and Home Insurance client space, you need to sign in with your username and password.
If you don’t have a username or password, you must register first. Once your account is created, you will be able to connect to My Client Space. It is imperative that you use the same email as the one in your auto and home insurance account. If you do not recall which email you provided in your account, please contact Customer Service at 1-877-700-7778.